Area General Manager

Travel + Leisure Co.; Indonesia; On-site; IDR 900,000,000 - 1,300,000,000; Full time

Job summary

Travel + Leisure Co. is seeking an experienced Area General Manager to lead the operational and financial performance of Dreamland Resort, Bali, and support regional resort operations.

This role delivers exceptional guest and owner experiences, drives commercial results, and leads high-performing teams. You will oversee daily operations, manage budgets and forecasts, and ensure compliance with health & safety standards while developing leadership across departments.

Qualifications

• Proven senior leadership experience in hospitality, hotels, resorts, or vacation ownership.
• Strong financial management and budgeting skills.
• Experience managing multiple departments or properties.
• Knowledge of hotel operations, guest services, maintenance, housekeeping, and food & beverage.
• Strong leadership, coaching, and team development skills.
• Experience with Hotel PMS systems (Micros Fidelio, Hirum, or similar preferred).
• Excellent stakeholder management and communication skills.
• Strong understanding of Workplace Health & Safety and compliance requirements.
• Ability to thrive in a fast-paced, customer-focused environment.
• Bachelor's degree in Hospitality, Tourism, Business, or a related field preferred.

Responsibilities

• Oversee daily operations and overall performance of Dreamland Resort and assigned regional properties.
• Drive guest satisfaction, owner engagement, and service excellence.
• Manage resort budgets, forecasts, revenue, and profitability targets.
• Lead, coach, and develop departmental leaders and resort teams.
• Ensure compliance with company policies, health & safety, and local regulatory requirements.
• Manage recruitment, workforce planning, performance management, and succession planning.
• Monitor operational performance and implement continuous improvement initiatives.
• Develop and maintain relationships with owners, guests, vendors, tourism partners, and local communities.
• Conduct regular property inspections to maintain brand and operational standards.
• Support sales, marketing, and yield management strategies to maximize occupancy and revenue.
• Partner with Finance to ensure accurate financial reporting and month-end processes.
• Represent the company in Body Corporate and stakeholder meetings where applicable.

Skills

Senior leadership

Financial management

Cross-department leadership

Guest services knowledge

Stakeholder communication

Team development

Adaptability in fast-paced environment

Education

Bachelor's degree in Hospitality, Tourism, Business or related field

Tools

Hotel PMS: Micros Fidelio

Hotel PMS: Hirum

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Travel + Leisure Co. is seeking an experienced Area General Manager to lead the operational and financial performance of our Dreamland Resort, Bali, and support regional resort operations. This role is responsible for delivering exceptional guest and owner experiences, driving commercial results, ensuring compliance, and leading high-performing teams.

Key Responsibilities

• Oversee daily operations and overall performance of Dreamland Resort and assigned regional properties.

• Drive guest satisfaction, owner engagement, and service excellence.

• Manage resort budgets, forecasts, revenue, and profitability targets.

• Lead, coach, and develop departmental leaders and resort teams.

• Ensure compliance with company policies, health & safety, and local regulatory requirements.

• Manage recruitment, workforce planning, performance management, and succession planning.

• Monitor operational performance and implement continuous improvement initiatives.

• Develop and maintain relationships with owners, guests, vendors, tourism partners, and local communities.

• Conduct regular property inspections to maintain brand and operational standards.

• Support sales, marketing, and yield management strategies to maximize occupancy and revenue.

• Partner with Finance to ensure accurate financial reporting and month-end processes.

• Represent the company in Body Corporate and stakeholder meetings where applicable.
  

What You'll Bring

• Proven senior leadership experience in hospitality, hotels, resorts, or vacation ownership.

• Strong financial management, budgeting, and commercial acumen.

• Experience managing multiple departments or properties.

• Knowledge of hotel operations, guest services, maintenance, housekeeping, and food & beverage.

• Strong leadership, coaching, and team development skills.

• Experience with Hotel PMS systems (Micros Fidelio, Hirum, or similar preferred).

• Excellent stakeholder management and communication skills.

• Strong understanding of Workplace Health & Safety and compliance requirements.

• Ability to thrive in a fast-paced, customer-focused environment.

• Bachelor's degree in Hospitality, Tourism, Business, or a related field preferred.
  

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.