Area General Manager

PT Travel and Leisure Indonesia; Indonesia; On-site; IDR 2,124,270,000 - 3,186,405,000; Full time

Job summary

Travel + Leisure Co. seeks an Area General Manager to lead the Dreamland Resort in Bali and support regional resort operations. You will drive guest satisfaction, manage budgets, and lead high-performing teams across multiple departments.

The ideal candidate brings senior leadership experience in hospitality or vacation ownership, strong financial acumen, and a proven track record of delivering exceptional guest experiences in a fast-paced environment.

Qualifications

• Proven senior leadership experience in hospitality or vacation-ownership.
• Strong financial management and budgeting experience.
• Experience managing multiple departments or properties.
• Bachelor's degree in Hospitality, Tourism, or Business.
• Experience with Hotel PMS systems preferred.

Responsibilities

• Oversee daily operations and performance of Dreamland Resort and assigned regional properties.
• Drive guest satisfaction, owner engagement, and service excellence.
• Manage resort budgets, forecasts, revenue, and profitability targets.
• Lead, coach, and develop departmental leaders and resort teams.
• Ensure compliance with company policies, health & safety, and local regulatory requirements.
• Support sales, marketing, and yield management strategies to maximize occupancy and revenue.

Skills

Senior leadership

Financial management

Multi‑property oversight

Hotel operations knowledge

Leadership & coaching

Stakeholder management

Workplace health & safety

Customer-focused leadership

Education

Bachelor's degree in Hospitality/Tourism/Business

Tools

Micros Fidelio

Hirum

Job description

We Put the World on Vacation Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. Travel + Leisure Co. is seeking an experienced Area General Manager to lead the operational and financial performance of our Dreamland Resort, Bali, and support regional resort operations. This role is responsible for delivering exceptional guest and owner experiences, driving commercial results, ensuring compliance, and leading high-performing teams.

Key Responsibilities

• Oversee daily operations and overall performance of Dreamland Resort and assigned regional properties.
• Drive guest satisfaction, owner engagement, and service excellence.
• Manage resort budgets, forecasts, revenue, and profitability targets.
• Lead, coach, and develop departmental leaders and resort teams.
• Ensure compliance with company policies, health & safety, and local regulatory requirements.
• Manage recruitment, workforce planning, performance management, and succession planning.
• Monitor operational performance and implement continuous improvement initiatives.
• Develop and maintain relationships with owners, guests, vendors, tourism partners, and local communities.
• Conduct regular property inspections to maintain brand and operational standards.
• Support sales, marketing, and yield management strategies to maximize occupancy and revenue.
• Partner with Finance to ensure accurate financial reporting and month-end processes.
• Represent the company in Body Corporate and stakeholder meetings where applicable.

What You'll Bring

• Proven senior leadership experience in hospitality, hotels, resorts, or vacation ownership.
• Strong financial management, budgeting, and commercial acumen.
• Experience managing multiple departments or properties.
• Knowledge of hotel operations, guest services, maintenance, housekeeping, and food & beverage.
• Strong leadership, coaching, and team development skills.
• Experience with Hotel PMS systems (Micros Fidelio, Hirum, or similar preferred).
• Excellent stakeholder management and communication skills.
• Strong understanding of Workplace Health & Safety and compliance requirements.
• Ability to thrive in a fast-paced, customer-focused environment.
• Bachelor's degree in Hospitality, Tourism, Business, or a related field preferred.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

Equal Opportunity

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.

Accommodation Request

If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.

About the Company

Travel + Leisure Co. is the world's leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we're proud of our global teams that turn vacation inspiration into exceptional travel experiences.