Application Engineer应用工程师

China Fiber Optics Online; Lembang; Hybrid; IDR 180,000,000 - 360,000,000; Full time

Job summary

China Fiber Optics Online is seeking an Application Engineer to provide proactive pre-sales technical support and consultative assistance to customers. You will collaborate with regional sales teams to close deals, respond to RFPs/RFIs, plan and manage POC processes, and deliver product presentations at client sites and events.

Strong English communication, telecom tech knowledge, and cross-functional teamwork are essential.

Qualifications

• Education: Degree holder in Telecommunications, Engineering (Electronics) or equivalent. Business degree a definite asset
• Pertinent experience: Sales experience is required, preferably in a technical capacity.
• Language requirements: Ability to competently write and speak in English is mandatory; other local languages will be advantageous

Responsibilities

• Deliver products, services and consultative support to prospective and existing customers
• Proactive support for pre-sales technical cycle, including assisting Regional Sales Managers in closing the sale
• Meet or exceed regional sales support, sales, and business development objectives in collaboration with the regional sales team
• Use technical and business writing skills used to respond to technical portions of new business proposals, e.g. RFP/RFI
• Provide Pre-Sales product Proof of Concept (POC) oversight to ensure client is successful with products and understands product capabilities
• Develop and deliver product presentations at customers, conferences and other venues as required
• Provide relevant customer feedback to corporate: features, futures, issues, success stories, and competitive field intelligence
• Provide network analysis and design at all levels
• Manage customer sign-off of installations, and professional services to ensure related revenues can be invoiced
• Post sales installation, implementation, training, documentation, integration, and troubleshooting of products
• Perform other duties as the Company may authorize or assign from time to time

Skills

Wireless/Wireline expertise

Pre‑sales support

Customer communication

Presentation skills

Project management

English communication

Network troubleshooting

Technical writing

Cross-functional collaboration

Proactive client engagement

Education

Telecommunications/Engineering degree

Electronics degree

Business degree (asset)

Tools

Network monitoring tools

Job description

Job Description 职位描述 Application Engineer delivers support to prospective and existing customers. The individual provides proactive support for pre-sales technical cycle, including assisting Regional Sales Managers in closing the sale. 为潜在客户和现有客户提供支持；主动积极提供售前技术支持，包括协助区域销售经理完成销售。

Essential duties and responsibilities include the following. 主要职责包括：

• Deliver products, services and consultative support to prospective and existing customers
• 向潜在客户和现有客户提供产品、服务和咨询支持
• Proactive support for pre-sales technical cycle, including assisting Regional Sales Managers in closing the sale.
• 主动积极提供售前技术支持，包括协助区域销售经理完成销售。
• Meet or exceed regional sales support, sales, and business development objectives in collaboration with the regional sales team.
• 与区域销售团队合作，实现或超预期实现区域销售支持、销售和业务发展方面的目标。
• Use technical and business writing skills used to respond to technical portions of new business proposals, e.g. RFP/RFI.
• 运用技术技能和商务写作能力，参与撰写新商业建议书（例如，需求建议书/信息征询书）的技术部分。
• Provide Pre-Sales product Proof of Concept (POC) oversight to ensure client is successful with products and understands product capabilities. This includes planning, staging, installing, and managing the POC process.
• 监督售前产品概念验证 (POC)，确保客户能够顺利使用产品并了解产品功能；具体工作包括计划、准备、建立和管理 POC 流程。
• Develop and deliver product presentations at customers, conferences and other venues as required.
• 准备产品演示文稿并在客户面前、会议上或其他必要场合进行产品演示。
• Provide relevant customer feedback to corporate: features, futures, issues, success stories, and competitive field intelligence.
• 向公司提供相关的客户反馈，包括：产品功能、未来展望、问题、成功案例和竞争情报。
• Provide network analysis and design at all levels.
• 在全公司上下提供网络分析和网络设计。
• Manage customer sign-off of installations, and professional services to ensure related revenues can be invoiced.
• 管理客户对产品安装的签收，提供专业服务以确保相关收入可开票。
• Post sales installation, implementation, training, documentation, integration, and troubleshooting of products
• 产品的售后安装、实施、培训、文档编制、集成和故障排除
• Perform other duties as the Company may authorize or assign from time to time.
• 执行上级交办的其它任务。

Technical competencies 技术能力要求

• Strong Wireless/Wireline & Service Assurance experience
• 在无线/有线和服务保证领域具有丰富经验
• Telecom carrier or Equipment Manufacturer
• 电信运营商或设备制造商
• Good understanding on open global specifications; 3GPP, 3GPP2 and respective products
• 对全球性开放规范有深入了解；了解 3GPP、3GPP2 及相应的产品
• 3GPP network architecture & protocols; 2G / 3G / LTE / CORE / IMS
• 了解 3GPP 网络架构及协议；了解 2G/3G/LTE/CORE/IMS
• Familiar with network monitoring and/or test tools
• 熟悉网络监测和/或测试工具
• High degree of knowledge of network troubleshooting in commercial networks
• 在商业网络故障排除方面具有丰富知识

Customer Skills 客户沟通能力

• Strong presenter and communicator
• 要求具有出色的演讲能力和沟通能力
• Savvy project manager
• 资深项目经理
• Capable of cross-selling products and services
• 能够进行产品和服务的交叉销售
• Understands and is sensitive to customer business requirements
• 能够了解并敏锐地察觉客户的业务需求
• Customer advocate
• 维护客户利益

Other competencies 其他能力

• Self-starter and able to communicate and interact with people at all levels.
• 积极主动，具有良好的人际交往能力。
• Autonomous, well organized, and results-oriented.
• 独立自主，做事有条理，注重结果。
• Any experience in supporting sales and distribution network channel is advantageous.
• 有销售支持和分销网络渠道支持经验者优先考虑。
• Possess leadership qualities and good interpersonal and communication skills.
• 具有领导素质及良好的人际沟通能力。
• Able to work independently and under minimum supervision.
• 能够独立自觉地完成工作。
• Strong work ethic and integrity
• 良好的职业道德，诚实正直
• Operates with a high degree of professionalism
• 具有高度的敬业精神
• Demonstrates strong judgment and analytical skill
• 具有良好的判断能力和分析能力
• Initiative and accountability
• 积极主动，有责任感
• Adaptable to change/flexible
• 具有较强的适应能力/变通能力
• Innovative business and technical problem solver
• 富有创新精神，善于解决商务和技术问题
• Familiarity with network equipment testing & loading
• 熟悉网络设备测试及装载

Academic and Professional Qualifications 学历及专业资格

• Education: Degree holder in Telecommunications, Engineering (Electronics) or equivalent. Business degree a definite asset
• 学历要求：拥有电信、工程（电子）学位或同等学位；同时拥有商学位者优先考虑
• Pertinent experience: Sales experience is required, preferably in a technical capacity.
• 相关经验：要求有销售经验；有技术能力更佳。
• Language requirements: Ability to competently write and speak in English is mandatory; other local languages will be advantageous
• 语言能力要求：英语读写流利；同时还会其他当地语言更佳...