Application Developer & System Analyst

Pt Sahabat Inti Solusindo; Jawa Barat; On-site; IDR 240,000,000 - 400,000,000; Full time

Job summary

The St. Regis Jakarta is seeking a Learning & Development Manager to align training initiatives with the hotel's mission, working with the property leadership team to identify staff development needs and to deliver both custom and corporate programs.

You will design, deliver, and evaluate training on product knowledge, service excellence, and leadership skills, ensuring ongoing learning and measurable ROI across the hotel.

Qualifications

• 2-year or 4-year degree in HR, hospitality, or related field.
• Certified trainer; experience in HR or related area.

Responsibilities

• Administer and promote training programs.
• Evaluate training effectiveness and ROI.
• Develop training plans and budgets.
• Lead delivery of both custom and corporate training.

Skills

Certified trainer

Employee training

Leadership

Guest service

Education

2-year degree in HR/related

4-year bachelor’s degree in HR/related

Job description

Learning & Development Manager - The St. Regis Jakarta

Posted 2 days ago

Additional Information

Job Number

Job Category Human Resources

Location Rajawal Place Jalan HR Rasuna Said Kav. B/4, Setiabudi, Jakarta Selatan 12910, Indonesia

VIEW ON MAP ( Full Time

Located Remotely? N

Position Type Management

JOB SUMMARY

Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the human resources or related professional area; certified trainer.
• OR
• 4-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; certified trainer; no work experience required.

CORE WORK ACTIVITIES

Administering Employee Training Programs

• Promotes and informs employees about all training programs.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Helps employees identify specific behaviors that will contribute to service excellence.
• Ensures employees receive on-going training to understand guest expectations.
• Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
• Meets with training cadre on a regular basis to support training efforts.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Evaluating Training Programs Effectiveness

• Monitors enrollment and attendance at training classes.
• Meets regularly with participants to assess progress and address concerns.
• Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Measures transfer of learning from training courses to the operation.
• Ensures adult learning principles are incorporated into training programs.

Developing Training Program Plans and Budgets

• Ensures all