APAC Upstream Customer Success Intern

Schneider Electric; Jawa Barat; On-site; IDR 420,000,000 - 660,000,000; Full time

Benefits offered by this job

Health & Wellness

Flexible Downtime

Continuous Learning

Invest in Your Future

Family Friendly Perks

Beyond the Basics

Job summary

S&P Global Energy is seeking a Customer Success Manager for upstream accounts in Indonesia. You will drive strategic client relationships, onboard and train users, and monitor health metrics to foster adoption and revenue growth.

You will coordinate cross-functional teams, deliver on-site reviews, and leverage analytics to provide insights that optimize operations and outcomes for energy customers.

Qualifications

• Extensive upstream oil & gas experience with an operator, service company, or energy consultant.
• Fluency in English and Bahasa Indonesia with strong written and verbal communication.
• Proven track record in customer-facing roles, relationship management, and strategic growth.
• Technical proficiency with data visualization tools and MS Office suite.
• Ability to travel within the Asia Pacific region for engagements and business development.

Responsibilities

• Drive strategic customer relationships across upstream accounts to maximize adoption and retention.
• Lead onboarding programs and deliver targeted training to optimize client workflows.
• Monitor health metrics, identify expansion opportunities, and drive revenue growth.
• Coordinate cross-functional teams to resolve escalations and deliver seamless service.
• Conduct regular business reviews and on-site engagements to assess performance and insights.
• Provide data-driven insights using analytics and emerging technologies.

Skills

Upstream oil & gas experience

Relationship management

Training delivery

Cross-functional collaboration

Data visualization tools

Travel in APAC

Tools

Power BI

Tableau

Qlik

CRM software

Job description

S&P Global Energy is seeking a Customer Success Manager for upstream accounts in Indonesia. You will drive strategic client relationships, onboard and train users, and monitor health metrics to foster adoption and revenue growth.

You will coordinate cross-functional teams, deliver on-site reviews, and leverage analytics to provide insights that optimize operations and outcomes for energy customers.