APAC Regional Control Tower Leader

PSA International; Jakarta Pusat; On-site; IDR 2,683,843,000 - 3,399,535,000; Full time

Job summary

PSA International is seeking a Regional Control Tower Manager to lead the APAC region, delivering world-class logistics services across multiple countries and business units. You will coordinate between customers, account leadership, country operations, transportation suppliers and internal stakeholders to drive performance and service governance.

In this role you will monitor KPIs, manage escalations, and drive continuous improvement and account growth.

Qualifications

• Minimum 10 years of experience in international logistics or supply chain.
• Minimum 5 years in a regional leadership or people management role.
• Proven experience managing strategic multinational customers.
• Strong background in ocean freight operations and regional logistics.
• Proficient in English.
• Experience working across multiple APAC countries.
• Experience managing operational KPIs and service governance.

Responsibilities

• Operational Leadership: Lead the APAC Regional Control Tower operations to ensure consistent execution of logistics activities.
• Drive operational excellence through standardized processes, governance, and best practices.
• Ensure all shipments are executed in accordance with customer SOPs, contractual obligations, and internal compliance requirements.
• Oversee daily operational performance across multiple countries and business units.
• Monitor workload balancing and effective utilization of regional resources.
• Support business continuity planning and contingency management.
• Customer Management: Serve as the primary operational contact for strategic regional customers.
• Build strong relationships with customer logistics, procurement, supply chain, and business stakeholders.
• Lead Monthly Operational Reviews (MOR) and Quarterly Business Reviews (QBR).
• Present operational performance, KPIs, improvement initiatives, and service enhancements.
• Drive customer satisfaction through proactive communication and issue resolution.
• Manage high-level customer escalations until closure.
• Service Performance & Governance: Monitor KPIs, ensure SLAs, review risks, drive RCA and CAPA for service failures.
• Ensure SOPs remain current and standardized across the region.
• Conduct regular operational governance meetings with internal stakeholders.

Skills

International logistics

Regional leadership

KPI management

Stakeholder management

English proficiency

Job description

PSA International is seeking a Regional Control Tower Manager to lead the APAC region, delivering world-class logistics services across multiple countries and business units. You will coordinate between customers, account leadership, country operations, transportation suppliers and internal stakeholders to drive performance and service governance.

In this role you will monitor KPIs, manage escalations, and drive continuous improvement and account growth.