Control Tower Lead: Ocean Export Operations & Improvements

PSA International; Jakarta Pusat; In loco; IDR 180.000.000 - 260.000.000; Tempo pieno

Descrizione del lavoro

PSA International in Jakarta is seeking a Control Tower Team Lead to steer regional Control Tower activities, drive operational excellence, and ensure high-quality service delivery across assigned markets. You will lead daily operations, coordinate with carriers, and manage escalation paths to resolve issues swiftly.

The role emphasizes leadership, stakeholder management, and the ability to analyze operational performance while mentoring a team of Logistics Specialists.

Competenze

• Bachelor's degree required with 3–7 years of operational experience.
• Ability to learn operational systems and visibility applications.
• Proficient in Microsoft Office, especially Excel and PowerPoint.
• Strong communication and stakeholder management skills.
• Leadership experience is strongly desired.

Mansioni

• Lead the daily regional Control Tower activities, ensuring consistent service delivery and KPI adherence.
• Act as the primary escalation point for complex issues, coordinating with operations, carriers, and customers.
• Coach Logistics Specialists and drive their professional development with feedback and mentoring.
• Allocate workload and resources to meet SLAs and KPIs across the region.
• Build credible relationships with customers, carriers, and internal teams.
• Lead governance meetings to review performance, risks and continuous improvement initiatives.
• Monitor shipments to identify risks, delays, and documentation issues before impact.
• Drive end-to-end exception management and project deliveries.
• Support business growth and customer retention through cross-functional collaboration.

Conoscenze

Leadership

Stakeholder management

Analytical skills

Team coordination

MS Office (Excel/PowerPoint)

Formazione

Bachelor's degree

Strumenti

Microsoft Excel

PowerPoint

Descrizione del lavoro

PSA International in Jakarta is seeking a Control Tower Team Lead to steer regional Control Tower activities, drive operational excellence, and ensure high-quality service delivery across assigned markets. You will lead daily operations, coordinate with carriers, and manage escalation paths to resolve issues swiftly.

The role emphasizes leadership, stakeholder management, and the ability to analyze operational performance while mentoring a team of Logistics Specialists.