APAC Customer Care & Order Management Specialist

Hexagon Mining; Balikpapan; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

Hexagon Mining APAC is seeking a Customer Care Administrator to join the Balikpapan team on a full-time Monday–Friday basis. The role bridges sales, logistics and finance to support growth in the APAC region and improve operational efficiency.

You will manage customer orders and inquiries through triage, order allocation, PO coordination and invoice management. Ideal candidates have experience in contract, finance, logistics or high-volume administration, excellent attention to detail and the

Qualifications

• Background in contract, finance, logistics or high-volume administration including portal, finance and order management.
• Strong attention to detail and ability to work in time-sensitive environments.

Responsibilities

• Order intake and quotation support.
• Contract administration.
• Compliance and client portal administration.
• System administration.
• Finance and invoice management.

Skills

Contract administration

Finance administration

Order management

Portal administration

High-volume administration

English communication

Job description

Hexagon Mining APAC is seeking a Customer Care Administrator to join the Balikpapan team on a full-time Monday–Friday basis. The role bridges sales, logistics and finance to support growth in the APAC region and improve operational efficiency.

You will manage customer orders and inquiries through triage, order allocation, PO coordination and invoice management. Ideal candidates have experience in contract, finance, logistics or high-volume administration, excellent attention to detail and the