AI-Driven Operations Transformation Specialist

DBS Bank

Jakarta Pusat

On-site

IDR 200,880,000 - 357,120,000

Full time

3 days ago

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Job summary

DBS Bank is seeking a candidate for COO Office/Business Management & Support in Jakarta Head Office. The role focuses on exploring and implementing AI-powered tools to optimize operational workflows, improve STP rates, and reduce manual touchpoints.

You will work with technology and operations teams to ensure seamless integration and continuous improvement. The position requires 2–4 years in banking operations or transformation, with a degree in business, finance, engineering, data science,

Qualifications

Analytical mindset to distill complex problems into structured solutions.
Excellent stakeholder management and communication skills.
Proactive, adaptable, and comfortable in a fast-paced transformation environment.

Responsibilities

Support exploration and monitoring of AI-powered tools across development, testing, deployment and monitoring.
Collaborate with technology and operations teams to integrate AI into workflows.
Monitor tool efficacy and refine logic to improve accuracy and throughput.
Identify new initiatives to optimize operational workflows and increase STP rates.
Eliminate manual touchpoints through digital adoption and process re-engineering.
Conduct feasibility studies balancing risk with efficiency gains.
Collaborate with cross-functional squads to design scalable, digital-first solutions.