AI-Driven Operations Transformation Specialist

DBS Bank; Jakarta Pusat; On-site; IDR 200,880,000 - 357,120,000; Full time

Job summary

DBS Bank is seeking a candidate for COO Office/Business Management & Support in Jakarta Head Office. The role focuses on exploring and implementing AI-powered tools to optimize operational workflows, improve STP rates, and reduce manual touchpoints.

You will work with technology and operations teams to ensure seamless integration and continuous improvement. The position requires 2–4 years in banking operations or transformation, with a degree in business, finance, engineering, data science,

Qualifications

• Analytical mindset to distill complex problems into structured solutions.
• Excellent stakeholder management and communication skills.
• Proactive, adaptable, and comfortable in a fast-paced transformation environment.

Responsibilities

• Support exploration and monitoring of AI-powered tools across development, testing, deployment and monitoring.
• Collaborate with technology and operations teams to integrate AI into workflows.
• Monitor tool efficacy and refine logic to improve accuracy and throughput.
• Identify new initiatives to optimize operational workflows and increase STP rates.
• Eliminate manual touchpoints through digital adoption and process re-engineering.
• Conduct feasibility studies balancing risk with efficiency gains.
• Collaborate with cross-functional squads to design scalable, digital-first solutions.

Skills

Analytical mindset

Stakeholder management

Communication skills

Proactive

Adaptable

Education

Degree in Business, Finance, Engineering, Data Science or related field

Tools

Generative AI tools

Intelligent Automation (RPA/OCR)

Job description

DBS Bank is seeking a candidate for COO Office/Business Management & Support in Jakarta Head Office. The role focuses on exploring and implementing AI-powered tools to optimize operational workflows, improve STP rates, and reduce manual touchpoints.

You will work with technology and operations teams to ensure seamless integration and continuous improvement. The position requires 2–4 years in banking operations or transformation, with a degree in business, finance, engineering, data science,