Analyst Event Planner

PT Trakindo Utama; Manado; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Trakindo Utama in Manado region seeks a qualified candidate to coordinate service and maintenance for heavy equipment. The role centers on creating service tickets, handling orders, and delivering precise quotations.

The ideal candidate holds a D3 in Industrial Engineering or a technical major with a minimum GPA of 2.75 and at least 5 years of heavy equipment handling experience, coupled with strong customer communication skills.

Qualifications

• D3 in Industrial Engineering or technical major.
• GPA minimum 2.75.
• Minimum 5 years experience in Heavy Equipment Handling.

Responsibilities

• Create and maintain Service Tickets and Service Orders, ensuring accuracy.
• Provide quotations including supplemental quotations for service requests.
• Consolidate planned activities into a single event to ensure asset events are properly handled.
• Monitor workshop events, progress, and communicate with customers to align on maintenance schedules.

Skills

Heavy Equipment Handling

Service Ticket Management

Education

D3 in Industrial Engineering/Technical major

Job description

Job Descriptions

Requirements :

• Minimum D3 in Industrial Engineering/ Technical major


• GPA minimum 2.75

Responsibilities

Minimum 5 years experience in Heavy Equipment Handling

• Accountable and responsible for creating and maintaining Service Ticket (Non-SCC) including process to open required Service Order. -Responsible for providing quotation including supplemental quotation refer to service request and standard job. (Non- SCC). -Accountable and responsible for consolidating planned activities (repair, maintenance, and backlog) into single event to ensure asset events are properly handled. - Accountable and responsible for validating, logging and updating customer data product information into the system to ensure all data gathered are valid and reliable for further analysis and resolutions. - Accountable and responsible for proactively calling customer to confirm planned repair event and deliver recommendation during consultative sessions as well as obtain approval from customers to ensure customer experience is well provided and fixed price, - Accountable and responsible for performing closing event, gather feedback from customers, proactively follow up customers whom decided to perform event by themselves, as well as recommend and confirm next maintenance schedule to customer to measure custom -Accountable and responsible for monitoring all workshop events activities (progress and completion), take action for potential OTIF defect and update event progress status to ensure event performed meet OTIF. - Accountable and responsible for confirming event schedule (including date, unit availability), reserve and order resources required (such as technician, parts, tools, vehicle, technical instruction, etc.) and communicate to Service team to ensure resource