Analyst Event Planner

Trakindo; Manado; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

Trakindo in Manado, Indonesia, is seeking an experienced Analyst Event Planner to manage service tickets and validate customer data. This role involves extensive customer engagement and coordination of maintenance events.

The ideal candidate will have a minimum of 5 years of experience in heavy equipment handling and a D3 in Industrial Engineering or a related technical field. Strong communication skills and experience in quotations are essential for this role.

Qualifications

• Minimum 5 years experience in Heavy Equipment Handling.
• Experience in providing quotations and service requests.
• Strong customer consultation and communication skills.

Responsibilities

• Create and maintain Service Ticket and Service Order.
• Provide and validate quotations referring to service requests.
• Consolidate planned activities into single events.
• Log and update customer data for analysis.
• Confirm planned repair events with customers.
• Gather feedback from customers post-event.
• Monitor workshop activities and update event status.
• Confirm event schedules and order required resources.

Skills

Heavy Equipment Handling

Quotations and Service Requests

Customer Consultation and Communication

Education

D3 in Industrial Engineering or Technical Major

Job description

Analyst Event Planner

Job Descriptions

Requirements

Minimum D3 in Industrial Engineering/ Technical major

Minimum 5 years experience in Heavy Equipment Handling

Responsibilities

• Accountable and responsible for creating and maintaining Service Ticket (Non-SCC) including process to open required Service Order.
• Responsible for providing quotation including supplemental quotation refer to service request and standard job. (Non- SCC).
• Accountable and responsible for consolidating planned activities (repair, maintenance, and backlog) into single event to ensure asset events are properly handled.
• Accountable and responsible for validating, logging and updating customer data product information into the system to ensure all data gathered are valid and reliable for further analysis and resolutions.
• Accountable and responsible for proactively calling customer to confirm planned repair event and deliver recommendation during consultative sessions as well as obtain approval from customers to ensure customer experience is well provided and fixed price,
• Accountable and responsible for performing closing event, gather feedback from customers, proactively follow up customers whom decided to perform event by themselves, as well as recommend and confirm next maintenance schedule to customer to measure custom
• Accountable and responsible for monitoring all workshop events activities (progress and completion), take action for potential OTIF defect and update event progress status to ensure event performed meet OTIF.
• Accountable and responsible for confirming event schedule (including date, unit availability), reserve and order resources required (such as technician, parts, tools, vehicle, technical instruction, etc.) and communicate to Service team to ensure resource