Analyst, Application Support, Group Technology

DBS Bank Ltd; Jakarta Pusat; On-site; IDR 1,000,000,000 - 1,800,000,000; Full time

Job summary

DBS Bank Ltd in Jakarta Head Office is seeking a Technology professional to manage production issues, vendor contracts, and project tasks with strong communication to stakeholders. The role requires hands-on technical support and OS basics, operating full-time in a corporate technology environment.

Based in Jakarta, this position offers regular scheduling and collaboration with cross-functional teams within Group Technology to ensure reliable services for the bank's delivery channels.

Qualifications

• Experience in managing production issues and vendor contracts.
• Strong project management and coordination skills.
• Excellent communication and stakeholder management.

Responsibilities

• Manage production issues or support with timely resolution and stakeholder communication.
• Manage vendor contracts and follow up on issues to ensure smooth service delivery.
• Demonstrate strong communication with vendors, users, and stakeholders.
• Lead and manage project tasks, coordinate deliverables and ensure effective collaboration.
• Provide technical support, including OS basics such as command line and file/server management.

Skills

Vendor management

Project coordination

Communication

OS basics

Job description

Business Function

Group Technology enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group Technology, we manage the majority of the Bank’s operational processes and inspire to delight our business partners through our multiple banking delivery channels.

Responsibilities

• Manage production issues or support, ensuring timely resolution and effective communication with vendors and stakeholders
• Manage vendor contracts and follow up on any issues that arise, ensuring smooth collaboration and service delivery
• Demonstrate strong communication skills to interact effectively with vendors, users, and stakeholders
• Lead and manage project tasks, coordinate deliverables, and ensure effective communication with vendors and stakeholders
• Provide technical support, including knowledge of OS basics such as command line and file/server management

Requirements

• in a similar role, preferably in the financial services industry
• Proficient in managing production issues, vendor contracts, and technical support
• Excellent project management and coordination skills, with the ability to lead and manage project tasks
• Strong communication and interpersonal skills, with the ability to interact effectively with various stakeholders
• Hands‑on experience with OS basics, including command line and file/server management

Location:

Jakarta Head Office

Job:

Technology

Schedule:

Regular

Employee Status:

Full time