Air Freight Ops Specialist: End-To-End Export Shipments

Kuehne Nagel; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 89,280,000 - 156,240,000; Full time

Benefits offered by this job

International environment

Career development support

Job summary

Kuehne+Nagel in Surabaya is hiring an Air Logistics Operational Care Specialist to manage end-to-end air freight export operations, ensuring timely shipments and accurate documentation in a fast-paced environment. You will coordinate with internal teams and airlines, maintain stakeholder relationships, and drive compliance with export procedures to deliver on our customers' promises.

The role requires at least 2 years in Air Freight Operations and strong attention to detail, communication in

Qualifications

• Minimum 2 years of experience in Air Freight Operations.
• Exposure to export shipment handling is preferred.

Responsibilities

• Manage end-to-end export shipment processes including coordination and documentation.
• Coordinate shipment activities from booking to completion.
• Ensure all export documentation is accurate and submitted on time.
• Liaise with Procurement teams for booking-related matters.
• Maintain strong relationships with airlines for operational coordination.
• Ensure 100% accuracy of export documentation before submission.
• Escalate issues promptly to ensure shipment continuity.
• Monitor shipment progress and ensure milestones are met.

Skills

Attention to detail

Fast-paced environment

Coordination skills

English communication

Multitasking

Team player

Job description

Air Logistics Operational Care Specialist

It’s more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Responsible for managing end-to-end air freight export operations, ensuring timely shipment execution, accurate documentation, and effective coordination with internal and external stakeholders. This role requires strong operational discipline, attention to detail, and the ability to work in a fast‑paced logistics environment while maintaining high service standards.

How you create impact

• Manage end‑to‑end export shipment processes including operational coordination and documentation handling.
• Coordinate shipment activities from booking confirmation to completion.
• Ensure all export documentation is accurate and submitted on time.
• Liaise closely with Procurement teams for booking‑related matters.
• Maintain strong working relationships with airlines for operational coordination.
• Ensure 100% accuracy of export documentation before submission.
• Submit shipment documents to the relevant internal teams on the same day.
• Ensure compliance with export customs requirements and operational procedures.
• Monitor shipment progress and ensure operational milestones are met.
• Escalate issues promptly to ensure shipment continuity.

What we would like you to bring

Experience

• Minimum 2 years of experience in Air Freight Operations
• Exposure to export shipment handling is preferred

Skills & Competencies

• Strong attention to detail and accuracy
• Ability to work in a fast‑paced logistics environment
• Strong coordination and follow‑up skills
• Good communication skills in English
• Ability to work under pressure and manage multiple shipments simultaneously
• Strong team player

Technical Skills

• Familiar with logistics operational systems and customer platforms

What’s in it for you

• A collaborative, international working environment.
• Career growth and professional development support.

Who we are

Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am – 5:00pm EST, Monday through Friday or via e‑mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Additional Information

• Job Number
• Job Category: Sales & Marketing
• Location: JL. Embong Malang 25-31, Surabaya East 60261, Indonesia
• Position Type: Non‑Management
• Location Remote? N

For more details about responsibilities, qualifications and benefits, please refer to the full job description available on the employer’s website.