AI-Driven CRM Specialist for Market Insights & Growth

Bibit.id; Jakarta Pusat; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Stockbit is seeking a CRM analyst to drive customer engagement and revenue growth. You will analyze customer data, build segmentation, and support AI-powered automation across CRM channels.

You will collaborate with marketing, product, and data teams to personalize communications, optimize campaigns, and deliver timely market updates through CRM channels. Strong analytical skills and a passion for AI-driven optimization are essential.

Qualifications

• Bachelor's degree in business, finance, accounting or related field.
• Fresh graduates welcome.
• Strong analytical and data-driven mindset.
• Experience in a fast-paced environment is a plus.
• Familiarity with AI tools to automate CRM tasks is valued.

Responsibilities

• Collect and analyze customer data from diverse sources to understand behavior and preferences.
• Develop and maintain customer segmentation models for targeted campaigns.
• Create and run A/B tests to measure CRM strategy effectiveness.
• Monitor KPIs for engagement, retention, and revenue growth.
• Collaborate with marketing, product, and data teams to implement CRM strategies.

Skills

CRM data analysis

AI literacy

Data-driven

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in business/finance/related fields

Tools

Google Analytics

Microsoft Excel

CRM tools

HTML & CSS

Job description

Stockbit is seeking a CRM analyst to drive customer engagement and revenue growth. You will analyze customer data, build segmentation, and support AI-powered automation across CRM channels.

You will collaborate with marketing, product, and data teams to personalize communications, optimize campaigns, and deliver timely market updates through CRM channels. Strong analytical skills and a passion for AI-driven optimization are essential.