AI-Driven CRM Automation Specialist

PT RACHMAT CAHAYASAKTI; Jakarta Utara; On-site; IDR 180,000,000 - 240,000,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Flexible working arrangements

Job summary

PT RACHMAT CAHAYASAKTI in West Jakarta is seeking an experienced AI Automation & CRM Specialist to design, implement, and optimize automation solutions at the intersection of AI and CRM. This full-time role focuses on delivering intelligent workflows that boost customer engagement and business efficiency.

You will integrate AI with CRM platforms, analyze processes, develop chatbots, and collaborate with cross-functional teams to translate needs into technical specs.

Qualifications

• Experience with CRM platforms (Salesforce, Dynamics, HubSpot) and integration
• Ability to design and implement AI-driven automation aligned to business goals
• Strong analytical and problem-solving abilities with a methodical approach
• Excellent communication and presentation skills for stakeholders

Responsibilities

• Design, develop, and implement AI-driven automation solutions tailored to client requirements and business objectives
• Integrate AI automation systems with existing CRM platforms, ensuring smooth data flow and interoperability
• Analyse business processes to identify automation opportunities and reduce operating costs
• Develop and configure intelligent workflows, chatbots, and automated customer engagement within CRM
• Gather requirements with stakeholders and translate into technical specifications
• Test, troubleshoot, and optimise automation solutions for reliability
• Provide training to clients on AI automation features and CRM functionality
• Monitor system performance and propose continuous improvements
• Collaborate with developers, CRM admins, and business analysts to deliver solutions
• Stay abreast of emerging AI technologies and automation trends

Skills

CRM platforms

AI automation

RPA

API integration

Analytical skills

Communication

Education

Bachelor's degree

Tools

Salesforce

Microsoft Dynamics

HubSpot

Job description

PT RACHMAT CAHAYASAKTI in West Jakarta is seeking an experienced AI Automation & CRM Specialist to design, implement, and optimize automation solutions at the intersection of AI and CRM. This full-time role focuses on delivering intelligent workflows that boost customer engagement and business efficiency.

You will integrate AI with CRM platforms, analyze processes, develop chatbots, and collaborate with cross-functional teams to translate needs into technical specs.