Agentic UX / Conversation Designer — Remote & Growth

N-iX; Baki; Remote; IDR 1,252,684,000 - 1,968,504,000; Full time

Benefits offered by this job

Flexible working format

Competitive salary

Career growth and mentorship

Education reimbursement

Corporate events

Job summary

N-iX is seeking an Agentic UX/Conversation Designer to lead end-to-end conversational design for a flagship Voicebot and Chatbot project spanning speech and digital channels. You will craft voice personas, manage turn-taking, and implement robust fallback and escalation logic across Avaya, Genesys, and mobile interfaces.

The role requires hands-on experience with STT, LLM orchestration, TTS pipelines, and prompt engineering for spoken interactions.

Qualifications

• 3+ years as a Conversation Designer or related role in AI/voice/chatbot domains.
• Hands-on experience with real-time voicebot/chatbot architectures (STT, LLM, TTS).
• Proficient in dialog flow mapping, persona design, and turn-taking rules.
• Knowledge of multi-agent orchestration, RAG, and MCP gateways/APIs.
• Experience with contact center integrations (Avaya/Genesys) and telephony.
• Strong analytical and problem-solving skills with stakeholder collaboration.

Responsibilities

• Lead end-to-end conversational UX for Voicebot and Chatbot across channels.
• Define and refine voice personas, turn-taking, fallbacks, and escalation logic.
• Develop prompts for spoken LLM interactions and multi-turn dialogues.
• Outline hand-off workflows and tool invocation contracts with AI engineers.
• Collaborate with CVM teams to integrate offers and KPIs into dialogues.
• Establish dialog performance baselines and quality metrics.

Skills

Conversation design

Voice UX

Dialogue design

Prompt engineering

Agile/Scrum

Stakeholder management

Analytical thinking

English proficiency

Tools

Avaya

Genesys

AWS Bedrock AgentCore

SageMaker

MLflow

Job description

N-iX is seeking an Agentic UX/Conversation Designer to lead end-to-end conversational design for a flagship Voicebot and Chatbot project spanning speech and digital channels. You will craft voice personas, manage turn-taking, and implement robust fallback and escalation logic across Avaya, Genesys, and mobile interfaces.

The role requires hands-on experience with STT, LLM orchestration, TTS pipelines, and prompt engineering for spoken interactions.