AFTERSALES TRAINER - MANDARIN SPEAKER

PT Omoway Technology Indonesia; Tangerang; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Omoway Technology Indonesia seeks a qualified Technical Trainer to bolster aftersales capabilities across Indonesian dealer networks. You will develop and deliver training programs for technicians, assess competency, and ensure service standards are met.

The role requires Mandarin fluency to liaise with the China team and translate training materials; English is a plus. Willingness to travel to dealers, service centers, and operational areas is essential.

Qualifications

• Minimum Diploma (D3) or Bachelor's Degree (S1) in Automotive/Mechanical Eng. or related field.
• 2–3 years of experience as a Technical Trainer or Aftersales Trainer in the automotive industry.
• Strong understanding of vehicle systems, maintenance, troubleshooting, and repair processes.
• Experience developing and delivering technical training materials for technicians and aftersales teams.
• Excellent communication, presentation, and interpersonal skills.
• Fluent in Mandarin to communicate with China team and translate training materials; English is a plus.

Responsibilities

• Develop and deliver technical training programs for aftersales teams and technicians.
• Provide training on products, vehicle systems, maintenance, troubleshooting, and repair standards.
• Evaluate technician competency and provide recommendations for further development.
• Support implementation of technical standards and service quality at dealers and service centers.
• Coordinate with the technical team in China regarding training materials, methods, and requirements.
• Assist in translating and adapting technical materials from Mandarin into Indonesian.
• Conduct field visits for monitoring, coaching, and identifying training needs.

Skills

Technical training development

Public speaking

Interpersonal skills

Coaching/mentoring

Training evaluation

Mandarin communication

English proficiency

Education

Diploma (D3) or Bachelor's (S1) in Automotive/Mechanical Eng.

Job description

Minimum Diploma (D3) or Bachelor's Degree (S1), preferably in Automotive Engineering, Mechanical Engineering, or a related field.

Minimum 2-3 years of experience as a Technical Trainer, Aftersales Trainer, Technical Support, or in a related position within the automotive industry.

Good understanding of vehicle systems, maintenance, troubleshooting, and repair processes. Experience with electric vehicles (EVs) is a plus.

Able to develop and deliver technical training materials for technicians, mechanics, and aftersales teams.

Strong ability to conduct training, coaching, and competency evaluations.

Excellent communication, presentation, and interpersonal skills.

Fluent in Mandarin, both spoken and written, to communicate with the technical team in China and translate training materials.

Proficiency in English is a plus.

Willing to travel for business trips to dealers, service centers, and company operational areas as required.

Willing to be assigned to the company's operational areas.

Strong problem-solving, technical analysis, and coordination skills.

Able to work independently and as part of a team, with a strong commitment to aftersales service quality.

Key Responsibilities

Develop and deliver technical training programs for aftersales teams and technicians.

Provide training on products, vehicle systems, maintenance, troubleshooting, and repair standards.

Evaluate technician competency and provide recommendations for further development.

Support the implementation of technical standards and service quality at dealers and service centers.

Coordinate with the technical team in China regarding training materials, methods, and requirements.

Assist in translating and adapting technical materials from Mandarin into Indonesian.

Conduct field visits for monitoring, coaching, and identifying training needs.