People Operations Assistant Manager

Confidential Jobs; Jakarta Pusat; On-site; IDR 133,920,000 - 267,840,000; Full time

Job summary

Confidential Jobs is seeking a People Operations Assistant Manager to oversee day-to-day People Ops processes, employee lifecycle administration, HRIS, benefits, and payroll-related inputs in a fast-paced environment.

You will partner with managers and Finance, ensure compliance with Indonesian employment regulations, maintain confidential records, and drive process improvements across the HR function. Strong data accuracy, attention to detail, and stakeholder management are essential.

Qualifications

• Bachelor's degree in Psychology, Human Resources, Management, Business Administration, or related field.
• 3–5 years of experience in People Operations, HR Operations, HR Generalist, or similar HR role.
• Experience managing end-to-end employee lifecycle processes in a fast-paced organization.
• Strong knowledge of HR administration, employee benefits, HR documentation, and payroll-related processes.
• Experience managing HRIS systems.
• Good understanding of BPJS Kesehatan and employee benefits administration.
• Strong understanding of HR processes and Indonesian employment regulations.
• Strong attention to detail and accuracy in handling employee data and HR transactions.
• Strong organizational and time-management skills with ability to manage multiple priorities.
• Strong communication and stakeholder management skills.
• Proficient in Google Workspace, especially Google Sheets/Excel.
• Comfortable working with HR data and generating operational reports.
• Discretion with confidential information; proactive and independent work style.
• Proficiency in English is an advantage.

Responsibilities

• Own and oversee day-to-day People Operations processes across the employee lifecycle, from onboarding to changes, probation, and offboarding.
• Ensure all employee-related transactions and documentation are completed accurately and within timelines.
• Manage and maintain accurate employee data and records in the HRIS.
• Monitor data quality and identify discrepancies or gaps in records, ensuring timely resolution.
• Prepare, review, and maintain employment-related documents, including Employment Agreements and Certificates of Employment.
• Ensure proper filing and maintenance of employee records with confidentiality and privacy.

Skills

People Ops

HRIS

Payroll

Documentation

Data privacy

Google Sheets

English

Education

Bachelor's degree in Psychology or related field

Tools

HRIS systems

Job description

We are looking for a People Operations Assistant Manager to oversee and ensure the smooth, accurate, and efficient execution of our day-to-day People Operations processes. This role will be responsible for managing employee lifecycle administration, HRIS, benefits, employee documentation, payroll-related inputs, and HR operations compliance.

The ideal candidate is highly organized, detail-oriented, proactive, and comfortable working in a fast-paced environment while managing multiple stakeholders and priorities.

Responsibilities

People Operations & Employee Lifecycle

• Own and oversee day-to-day People Operations processes across the employee lifecycle, from onboarding to employee changes, probation, and offboarding.
• Ensure all employee-related transactions and documentation are completed accurately and within the required timeline.
• Manage and maintain accurate employee data and records in the HRIS.
• Monitor data quality and identify discrepancies or gaps in employee records, ensuring timely resolution.
• Prepare, review, and maintain employment-related documents, including Employment Agreements, Certificates of Employment (Paklaring), and other HR documentation.
• Ensure proper filing and maintenance of employee records while maintaining confidentiality and data privacy.

Benefits & Employee Administration

• Manage employee benefits administration, including enrollment, changes, inquiries, and coordination with BPJS Kesehatan and private insurance providers.
• Manage and ensure timely processing of employee benefits and allowances, including birth, marriage, and bereavement/grief allowances.
• Act as a point of contact for employee inquiries related to People Operations policies, benefits, and administrative processes.
• Coordinate with relevant internal teams and external vendors to resolve employee-related issues efficiently.

Payroll & HR Data

• Ensure the accuracy and timeliness of People Operations data and inputs required for payroll processing.
• Review and validate payroll-related employee data, including intern salary calculations and other employee-related adjustments.
• Prepare regular People Operations reports and provide accurate employee data for HR and management needs.
• Monitor key People Operations metrics and identify trends, issues, or areas requiring improvement.

Probation & Performance Administration

• Coordinate and monitor the probation process, ensuring managers complete probation evaluations and required documentation within the established timeline.
• Follow up with managers and employees on outstanding probation-related actions.
• Ensure proper documentation and system updates for probation outcomes and employee status changes.

Process Improvement & Compliance

• Ensure People Operations processes are implemented consistently in accordance with company policies, procedures, and applicable employment regulations.
• Identify process gaps, recurring issues, and operational inefficiencies, and recommend improvements.
• Develop and maintain People Operations SOPs, guidelines, and process documentation where required.
• Support the implementation of new HR policies, systems, and People Operations initiatives.
• Ensure People Operations processes are audit-ready and properly documented.
• Support HR-related projects and initiatives as required.

Stakeholder & Team Management

• Partner closely with employees, managers, Finance, and other relevant stakeholders to ensure smooth People Operations delivery.
• Provide guidance and clarification to managers and employees regarding People Operations policies and processes.
• Coordinate with external vendors and service providers to ensure timely and accurate delivery of HR services.
• Where applicable, lead, coach, and develop People Operations team members to ensure quality and timely execution of operational tasks.
• Take ownership of escalated People Operations issues and ensure timely resolution.

Requirements

• Bachelor's degree in Psychology, Human Resources, Management, Business Administration, or a related field.
• 3–5 years of experience in People Operations, HR Operations, HR Generalist, or a similar HR role.
• Experience managing end-to-end employee lifecycle processes in a fast-paced organization.
• Strong knowledge of HR administration, employee benefits, HR documentation, and payroll-related processes.li>
• Experience managing HRIS systems.
• Good understanding of BPJS Kesehatan and employee benefits administration.
• Strong understanding of HR processes and basic knowledge of Indonesian employment regulations.
• Strong attention to detail and a high level of accuracy when handling employee data, documentation, and HR transactions.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
• Strong problem-solving and analytical skills, with the ability to identify operational issues and recommend practical solutions.
• Strong communication and stakeholder management skills, with the ability to work effectively with employees, managers, and external partners.
• Proficient in Google Workspace, particularly Google Sheets/Excel.
• Comfortable working with HR data and generating operational reports.
• Able to handle confidential employee information with a high level of professionalism and discretion.
• Proactive, accountable, and comfortable working independently in a fast-paced environment.
• Proficiency in English, both written and verbal, is an advantage.

Preferred Qualifications

• Experience in a technology, startup, hospitality, retail, or other fast-paced/high-volume environment.
• Experience handling a large employee population or multi-location workforce.
• Experience in HRIS implementation, process improvement, or HR operations projects.
• Experience leading or mentoring junior People Operations/HR team members.
• Familiarity with Indonesian employment regulations and statutory benefits.