Migration Specialist

Hosting.com; Provinsi Bali; On-site; IDR 167,400,000 - 279,000,000; Full time

Job summary

Hosting.com Bali is seeking a Migration Specialist to plan and execute migrations for websites, databases, DNS and email services, keeping customers informed throughout the process.

You will assess source environments, troubleshoot issues, document edge cases, and help improve migration workflows while maintaining high standards of accuracy and communication.

Qualifications

• At least 2 years of relevant experience in web hosting, tech support, or migrations.
• Good written and spoken English; ability to communicate clearly with customers and internal teams.
• Experience with website files, PHP, MySQL, and how websites connect to databases.

Responsibilities

• Strong understanding of end-to-end hosting migrations, including DNS propagation, database collation, email routing, cutovers, and migration risks.
• Hands-on experience with cPanel/WHM and Linux servers via SSH.
• Comfortable using Linux command-line tools, checking error logs, managing file permissions, and troubleshooting common server issues.
• Experience working with databases, including running queries, validating database connections, and troubleshooting migration-related issues.
• Ability to properly scope and plan migrations based on the source environment, target hosting configuration, potential risks, and downtime requirements.
• Strong customer communication skills, with the ability to explain migration timelines, risks, issues, and expectations clearly without unnecessary technical jargon.
• Experience performing post-migration validation, including website testing, DNS resolution, email delivery, and database connectivity.
• Strong attention to detail and ability to identify potential issues before, during, and after a migration.
• Ability to document migration procedures, edge cases, workarounds, and lessons learned to continuously improve team processes and migration playbooks.

Skills

Migration planning

DNS knowledge

Linux command line

cPanel/WHM

FTP/SSH

Database knowledge (MySQL)

Customer communication

Documentation

Tools

cPanel/WHM

FTP

SSH

Linux

MySQL client

Job description

About Us

We’ve got an incredible brand — now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be — one that is authentically human, deeply trusted, and built on shared success.

Our aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done — hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do — it’s at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers — hosting.com is your next work home.

At hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us.And earning trust, day by day, by showing up and giving our best.

All because we care about each other’s success. Our team is 750+ strong and growing, spread across the globe. We can’t do this alone. Come join the journey. And help us build something better, together.

About the Role

What You'll Do

In this role, you should be a keen problem solver with strong attention to detail and a good level of written and spoken English. The role primarily involves planning and carrying out customer migrations, ensuring websites, databases, DNS, and email services are moved safely and efficiently while keeping customers informed throughout the process.

You should be comfortable assessing different source environments and hosting configurations, troubleshooting migration issues, and validating that everything is working correctly after the move. Experience with website and database migrations, DNS, email services, and hosting environments is important, along with the ability to document processes, edge cases, and lessons learned to help improve migration workflows over time.

What You'll Do

• Strong understanding of end-to-end hosting migrations, including DNS propagation, database collation, email routing, cutovers, and migration risks
• Hands-on experience with cPanel/WHM and Linux servers via SSH
• Comfortable using Linux command-line tools, checking error logs, managing file permissions, and troubleshooting common server issues
• Experience working with databases, including running queries, validating database connections, and troubleshooting migration-related issues
• Ability to properly scope and plan migrations based on the source environment, target hosting configuration, potential risks, and downtime requirements
• Strong customer communication skills, with the ability to explain migration timelines, risks, issues, and expectations clearly without unnecessary technical jargon
• Experience performing post-migration validation, including website testing, DNS resolution, email delivery, and database connectivity
• Strong attention to detail and ability to identify potential issues before, during, and after a migration
• Ability to document migration procedures, edge cases, workarounds, and lessons learned to continuously improve team processes and migration playbooks

What You'll Bring

• At least 2 years of relevant experience, ideally within web hosting, technical support, or website migrations

• Good written and spoken English, with the ability to communicate clearly with customers and internal teams

• Previous web hosting experience and a good understanding of website files, PHP, MySQL, and how websites connect to databases

• Hands-on experience with FTP and SSH, including transferring and managing website files between servers

• Understanding of email protocols and experience supporting or performing email migrations

• Good knowledge of DNS, nameservers, and common DNS-related issues during migrations

• Familiarity with Linux environments and the ability to continue building deeper Linux and database troubleshooting skills

• Ability to identify potential migration risks and blockers before they become live issues

• Strong work attitude, reliability, and attention to detail, with attendance and dependability being key expectations

• Open and proactive communication, particularly when encountering issues, delays, or risks

• Willingness to learn from and support other Migration Specialists while building toward more complex and high-risk migrations

• Amenable to working a shifting schedule, including weekends, with the possibility of supporting U.S. business hours

Benefits

Why You’ll Love It Here

Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies.

Is a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated.

Our Values

Be Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.

At Hosting.com, success is always shared — with our people, our customers, and our communities.