Social Media Admin / Customer Services (Project-Based 6 Months / Full-Time Open)

PT NPLUS TECHNOLOGY INDONESIA; Jakarta Utara; On-site; IDR 66,960,000 - 100,440,000; Full time

Benefits offered by this job

Competitive salary

Professional development opportunities

Job summary

PT NPLUS TECHNOLOGY INDONESIA is seeking a Social Media Admin / Customer Services professional for a 6-month project, full-time in Jakarta. The role focuses on publishing across platforms, engaging with online communities, and handling inquiries, orders, and complaints to ensure a smooth customer experience.

We value experience in digital front-line roles, excellent written communication, and familiarity with messaging dashboards like WhatsApp Business and Meta Business Suite.

Qualifications

• Minimum 1 year in Customer Service or Social Media Administration.
• Strong written communication with proper grammar and tone adaptation.
• Experience using WhatsApp Business and Meta Business Suite; adept with social apps.

Responsibilities

• Handle daily social media publishing and inbound inquiries across channels.
• Log FAQs and recurring issues for product/marketing teams.
• Resolve complaints gracefully, escalating when needed.

Skills

Customer service

Social media admin

Telesales

Communication

Multitasking

Tools

WhatsApp Business

Meta Business Suite

Omnichannel chat tools

Instagram

TikTok

Job description

Social Media Admin / Customer Services (Project-Based 6 Months / Full-Time Open)

About the role

Join the dynamic team at PT NPLUS TECHNOLOGY INDONESIA as a full-time Social Media Admin. This role is responsible for executing daily social media publishing, maintaining a vibrant online community, and handling all inbound customer service inquiries, orders, or complaints across social platforms and chat channels to ensure a seamless customer experience.

What you'll be doing

• Inbound Customer Support & Sales Inquiry Handling: Provide fast, helpful, and professional responses to all incoming messages, comments, and inquiries across channels (Instagram DM, TikTok, Comments Inquiries, Partnership, etc.).
• Inquiry Tracking & Basic Reporting: Log frequent customer FAQs, recurring product complaints, or common operational issues to share with the product and marketing teams.
• Resolve customer complaints or issues gracefully, escalating complex technical or operational problems to the supervisor or relevant department when necessary.

What we're looking for

• Minimum 1 year of experience in Customer Service, Social Media Administration, Telesales, or a similar digital front-line role, preferable from Digital Agency.
• Exceptional written communication skills with strict adherence to correct grammar and spelling. Ability to switch tones smoothly (e.g., empathetic for complaints, enthusiastic for sales).
• Practical experience using messaging dashboards (WhatsApp Business, Meta Business Suite, omnichannel chat tools) and social media apps (Instagram, TikTok).
• Highly resilient and patient when dealing with demanding or frustrated customers, with a natural knack for conflict resolution.
• A "fast-response" mindset. Ability to multitask between multiple chat windows without losing attention to detail.

What we offer

At PT NPLUS TECHNOLOGY INDONESIA, we value our employees and strive to provide a supportive and rewarding work environment. You can expect a competitive salary, opportunities for professional development, and a collaborative culture that encourages innovation and growth. Join our team and be part of an exciting journey in building impactful digital campaigns and driving business success.

About us

PT NPLUS TECHNOLOGY INDONESIA is a growing technology company focused on delivering innovative solutions and impactful brand experiences. With a strong emphasis on creativity, performance, and customer engagement, we are committed to helping brands grow through data-driven marketing and digital innovation. Our passionate team works collaboratively to push boundaries and achieve exceptional results.