Admin Service dan Social Media

Palapa Service Center; Jakarta Utara; On-site; IDR 55,800,000 - 83,700,000; Full time

Job summary

Palapa Service Center is seeking a versatile candidate for a role combining customer service, social media management, and administrative support.

You will engage with customers on WhatsApp, Instagram, TikTok, and other platforms, create simple photo/video content, and handle data entry and documentation to support store operations.

Qualifications

• Experience in customer-facing roles or social media administration.
• Ability to handle admin tasks and data entry.
• Comfort with creating simple photo/video content on a smartphone.
• Basic editing skills using CapCut or Canva.
• Proactive communication with customers across platforms.

Responsibilities

• Respond to customer inquiries via WhatsApp, Instagram, TikTok, and other social media platforms
• Answer customer questions related to products and service offerings
• Create, edit, and post photo and video content for company social media
• Act as talent/presenter in social media content creation when required
• Create captions, stories, and simple promotional materials for digital social media needs
• Input customer data and transaction information into the PALAPA website program
• Create invoices, delivery notes, service receipts, and other administrative documents
• Record payments and assist with store operational administration

Skills

Customer service

Social media management

Communication

Content creation

Smartphone content creation

Editing basics

English proficiency

Restaurant/retail operations knowledge

Tools

CapCut

Canva

Job description

This role combines customer service, social media management, and administrative support. You will engage with customers across multiple platforms, create and manage social media content, and handle operational documentation and data entry.

Key responsibilities

Respond to customer inquiries via WhatsApp, Instagram, TikTok, and other social media platforms

Answer customer questions related to products and service offerings

Create, edit, and post photo and video content for company social media

Act as talent/presenter in social media content creation when required

Create captions, stories, and simple promotional materials for digital social media needs

Input customer data and transaction information into the internal PALAPA website program

Create invoices, delivery notes, service receipts, and other administrative documents

Record payments and assist with store operational administration

About you

Neat, professional appearance and confident demeanor

Strong and friendly communication skills with customers

Active user of social media platforms including Instagram, TikTok, WhatsApp, and YouTube

Able to create simple photo and video content using a smartphone

Basic editing skills using CapCut, Canva, or similar applications

Experience responding to customer chats and handling customer service

English language proficiency is a plus

Understanding of electronic products is a plus

Prior experience as a social media admin, customer service representative, or similar role is preferred