Account Manager ISP

PT Fiber Networks Indonesia (HO); Cilegon; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

PT Fiber Networks Indonesia (HO) is seeking an Account Manager to drive growth in the B2B/Corporate segment across Jakarta, Depok, Cilegon, and surrounding areas. You will prospect, present solutions, and manage the full sales cycle from initial contact to service activation.

The role requires strong communication and negotiation skills, a willingness to travel for customer visits, and the ability to work in a fast-paced telecom environment.

Qualifications

• Minimum S1 education, preferably in Management, Marketing, Business, Communications, Information Technology, Telecommunications, or related fields.
• 1–2 years of experience as an Account Manager, B2B/Corporate Sales, Business Development, or similar position.
• Experience in ISP, Telecommunications, IT/Technology, Network Solution, or System Integrator industries is a plus.
• Understanding of internet and network products such as Dedicated Internet, Broadband, VPN, IP Public, Fiber Optic, and other connectivity services is a plus.
• Strong communication, presentation, negotiation, and closing skills.
• Willing to conduct customer visits and work in a mobile capacity.

Responsibilities

• Search for and develop new customers, particularly in the B2B/Corporate segment.
• Conduct prospecting, canvassing, networking, and visits to prospective customers.
• Identify customer needs related to internet services and connectivity solutions.
• Offer Fibernet products and services according to customer needs.
• Conduct product presentations, create proposals and quotations, negotiate, and close sales.
• Manage the sales process from prospecting through customer service installation and activation.
• Maintain good relationships with existing customers and perform upselling and cross-selling.
• Coordinate with Technical, Network, and Operations teams regarding customer needs and service implementation.
• Follow up on quotations, proposals, contracts, installations, and other customer needs.
• Create reports on sales activities, sales pipeline, forecasts, and target achievement.
• Monitor market and competitors and develop new business opportunities in the Cilegon region and surrounding areas.

Skills

Communication skills

Negotiation skills

Closing skills

Relationship building

Presentation skills

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Job description

This role involves searching for and developing new customers, particularly in the B2B/Corporate segment. You will conduct prospecting, canvassing, networking, and customer visits to identify needs related to internet services and connectivity solutions. You will present Fibernet products and services, create proposals and quotations, negotiate, and close deals. You will manage the entire sales process from prospecting through service installation and activation, maintain relationships with existing customers, and perform upselling and cross-selling activities.

Key responsibilities

Search for and develop new customers, particularly in the B2B/Corporate segment

Conduct prospecting, canvassing, networking, and visits to prospective customers

Identify customer needs related to internet services and connectivity solutions

Offer Fibernet products and services according to customer needs

Conduct product presentations, create proposals and quotations, negotiate, and close sales

Manage the sales process from prospecting through customer service installation and activation

Maintain good relationships with existing customers and perform upselling and cross-selling

Coordinate with Technical, Network, and Operations teams regarding customer needs and service implementation

Follow up on quotations, proposals, contracts, installations, and other customer needs

Create reports on sales activities, sales pipeline, forecasts, and target achievement

Monitor market and competitors and develop new business opportunities in the Cilegon region and surrounding areas

About you

Minimum S1 education, preferably in Management, Marketing, Business, Communication, Information Technology, Telecommunications, or related fields

Minimum 1-2 years of experience as an Account Manager, B2B/Corporate Sales, Business Development, or similar position

Experience in ISP, Telecommunications, IT/Technology, Network Solution, or System Integrator industries is a plus

Understanding of internet and network products such as Dedicated Internet, Broadband, VPN, IP Public, Fiber Optic, and other connectivity services is a plus

Strong communication, presentation, negotiation, and closing skills

Accustomed to working with targets and sales achievement orientation

Able to build and maintain relationships with B2B/Corporate customers

Able to use Microsoft Office or Google Workspace

Willing to conduct customer visits and work in a mobile capacity

Willing to be placed at Fibernet branches in Jakarta, Depok, Cilegon, or Bogor