Account Manager

City Vision Indonesia; Jakarta Selatan; On-site; IDR 111,600,000 - 223,200,000; Full time

Job summary

City Vision Indonesia is seeking an experienced Account Manager to manage and nurture client relationships across campaigns in Jakarta Selatan. You will understand client objectives, translate them into effective media solutions, and serve as the main liaison between clients and internal teams.

Responsibilities include developing proposals, coordinating with Sales, Creative, Operations, and Finance, and delivering regular performance updates.

Qualifications

• Bachelor's degree in business, marketing, communications, or related field.
• Minimum 3 years of experience as Account Manager/Account Executive in media, advertising, or related industry.
• Proven track record in managing client relationships and achieving sales targets.
• Strong understanding of media, advertising, campaign planning, and client servicing.
• Experience in end-to-end client projects from briefing to reporting.
• Strong communication, negotiation, presentation, and interpersonal skills.
• Ability to build relationships with clients, agencies, and partners.
• Commercial mindset with upselling and cross-selling opportunities.
• Able to collaborate with Sales, Creative, Operations, Traffic, Procurement, Finance.
• Strong problem-solving and ability to manage multiple deadlines.
• Target-oriented, proactive, detailed, independent.

Responsibilities

• Manage and maintain strong relationships with existing clients to ensure high client satisfaction and retention.
• Understand client needs, business objectives, and campaign requirements, and translate them into effective solutions.
• Act as the main point of contact between clients and internal teams throughout the campaign/project lifecycle.
• Develop and present proposals, media plans, campaign concepts, quotations, and commercial offers to clients.
• Coordinate with internal teams such as Sales, Creative, Operations, Procurement, Finance, and Traffic to ensure smooth campaign execution.
• Monitor campaign/project progress, timelines, deliverables, and budgets to ensure they meet agreed requirements.
• Handle client feedback, requests, and complaints and ensure timely resolution.
• Prepare regular campaign updates, performance reports, and post-campaign evaluations for clients.

Skills

Client relationship management

Strategic account planning

Communication

Negotiation

Presentation skills

Project management

Cross-functional collaboration

Education

Bachelor’s Degree in Business/Marketing/Communications

Tools

Microsoft Excel

PowerPoint

CRM software

Job description

• Manage and maintain strong relationships with existing clients to ensure high client satisfaction and retention.
• Understand client needs, business objectives, and campaign requirements, and translate them into effective solutions.
• Act as the main point of contact between clients and internal teams throughout the campaign/project lifecycle.
• Develop and present proposals, media plans, campaign concepts, quotations, and commercial offers to clients.
• Coordinate with internal teams such as Sales, Creative, Operations, Procurement, Finance, and Traffic to ensure smooth campaign execution.
• Monitor campaign/project progress, timelines, deliverables, and budgets to ensure they meet agreed requirements.
• Handle client feedback, requests, and complaints and ensure timely resolution.
• Prepare regular campaign updates, performance reports, and post-campaign evaluations for clients.

Qualifications

• Minimum Bachelor’s Degree (S1) in Business, Marketing, Communication, Management, or related field.
• Minimum 3 years of experience as an Account Manager / Account Executive in a media, advertising, digital media, or related industry.
• Proven track record in managing client relationships and achieving sales/revenue targets.
• Strong understanding of media, advertising, campaign planning, and client servicing.
• Experienced in handling end-to-end client projects/campaigns, from briefing and proposal development to execution and reporting.
• Strong communication, negotiation, presentation, and interpersonal skills.
• Able to build and maintain strong relationships with clients, agencies, and business partners.
• Have a strong commercial and business development mindset, including upselling and cross-selling opportunities.
• Able to work collaboratively with internal teams such as Sales, Creative, Operations, Traffic, Procurement, and Finance.
• Strong problem-solving skills and ability to manage multiple projects and deadlines.
• Target-oriented, proactive, detail-oriented, and able to work independently.
• Proficient in Microsoft Office (especially Excel and PowerPoint).
• Experience in OOH/DOOH, billboard, digital advertising, or media sales will be an advantage.