Account Manager

DataUtamaNet; Banjarmasin; On-site; IDR 133,920,000 - 223,200,000; Full time

Job summary

DataUtamaNet in Indonesia is seeking an Account Manager who can identify the needs of both new and existing customers to help them succeed with our product. You will develop clear communication with clients and internal teams to understand and mitigate customer issues.

The role involves cross-functional collaboration, building strong customer relationships, visiting clients to uncover growth opportunities within our platform, and keeping accurate health reports on accounts.

Qualifications

• Experience in managing customer accounts and driving success.
• Strong communication and relationship-building with clients.
• Willingness and ability to travel for customer visits.

Responsibilities

• Collaborate cross-functionally to ensure customer success across stakeholders.
• Build and maintain relationships with customers to meet their needs.
• Visit customers to identify opportunities for growth within the platform.
• Report on health and status of customer accounts.

Skills

Account management

Client-facing communication

Travel willingness

Job description

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success


• Create and maintain relationships with customers to better understand and achieve their needs


• Make visits to our customers to identify opportunities for growth within our platform


• Manage all reporting about the health of customers' accounts

Qualifications

• Previous account management experience


• Articulate and well accustomed to a client facing role


• Willingness and ability to travel