Webstore Operations & Administration Officer

Prime Cellar (H.K.) Limited; Hong Kong; On-site; HKD 134,000 - 201,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Medical insurance

Job summary

Prime Cellar (H.K.) Limited seeks a proactive Webstore Operations & Administration Officer to oversee daily online shop activities, manage orders, handle inquiries, and provide essential administrative support for wholesale and retail channels.

You will maintain product listings, coordinate deliveries, monitor stock, prepare reports, and assist with marketing efforts, with immediate availability preferred.

Qualifications

• Well-organized and proactive.
• Independent, mature and responsible.
• Strong attention to detail with a problem-solving mindset.
• Excellent organizational skills and ability to multitask under pressure.
• Experience in customer service or e-commerce is an advantage.
• Immediate availability is highly preferred.

Responsibilities

• Respond promptly and professionally to customer enquiries.
• Manage daily operations of the online shop, including order processing and after-sales service.
• Upload and maintain product listings on the online shopping platform.
• Issue invoices and maintain accurate records.
• Coordinate order deliveries with customers and logistics partners.
• Perform inventory control, monitor stock movement, and maintain precise records.
• Prepare purchase, inventory, and other operational reports as required.
• Support marketing activities.
• Undertake ad hoc duties as assigned by management.

Skills

Organizational skills

Attention to detail

Multitasking

Time management

Customer service

Job description

Webstore Operations & Administration Officer

Webstore Operations & Administration Officer

We are seeking a proactive and detail-oriented candidate to oversee the day‑to‑day operations and provide administrative support for our wholesale and retail business. This role is essential in ensuring smooth business processes and delivering excellent customer service.

Key Responsibilities

Respond promptly and professionally to customer enquiries

Manage daily operations of the online shop, including order processing and after‑sales service

Upload and maintain product listings on the online shopping platform

Issue invoices and maintain accurate records

Coordinate order deliveries with customers and logistics partners

Perform inventory control, monitor stock movement, and maintain precise records

Prepare purchase, inventory, and other operational reports as required

Support marketing activities

Undertake ad hoc duties as assigned by management

Requirements

Well‑organized, proactive, and eager to learn

Independent, mature, and responsible

Strong attention to detail with a problem‑solving mindset

Excellent organizational skills and ability to multitask under pressure

Experience in customer service or e‑commerce is an advantage

Good communication and time management skills

Immediate availability is highly preferred

What We Offer

Competitive salary and benefits

Performance bonus and medical insurance