Assistant E-commerce Manager

Vita Green; Hong Kong; Hybrid; HKD 480,000 - 720,000; Full time

Benefits offered by this job

WFH policy

Staff discounts on health products

Wellness activities

Flexible working hours

Job summary

Vita Green seeks an experienced Ecommerce Operations Lead in Hong Kong to own end-to-end storefront management across our online platforms—listings, pricing, promotions, and content—for multiple brands. You will ensure stock availability, coordinate with logistics, and drive on-time campaign go-lives.

You will collaborate on online advertising strategies, monitor KPIs, and align promotional mechanics with offline plans.

Qualifications

• 5+ years of hands-on ecommerce operations experience, with HKTVMall experience a strong plus.
• Fluent in written and spoken Cantonese and English; Mandarin a plus.
• Strong analytical capabilities (CVR, ROAS, funnel metrics) and excellent Excel skills.
• Proven track record of end-to-end listings, campaigns, and platform compliance.

Responsibilities

• Own end-to-end storefront management across e-commerce platforms, including listings, pricing, promotions, and content.
• Coordinate stock availability, logistics, and coordinated returns for campaigns.
• Set online advertising strategies and monitor KPIs against targets.
• Align promotional mechanics with offline strategies and manage partner relationships.
• Lead a small ecommerce operations team and develop SOPs, trackers, and scalable processes.

Skills

Ecommerce ops

Cantonese

English

Mandarin

Attention to detail

QA

Tools

Shopify Plus

Job description

We're not just another health brand. Vita Green is a market leader in wellness, trusted by millions across Hong Kong and beyond. We're a place where careers grow, ideas matter, and people actually enjoy coming to work. Right now, we are at an exciting turning point as our online business scales across multiple brands and channels. If you love driving operational excellence, building scalable processes from scratch, and taking true ownership of ecommerce growth—keep reading.

What You Will Do & Learn

• Storefront & Operations: Own the end-to-end management of product listings, pricing, promotions, and content across our e-commerce platforms. Manage day-to-day operations across e-commerce marketplace channels, overseeing listings, stock sync, promotions, store campaigns, and platform compliance to ensure 100% accuracy and on-time campaign go-lives across all brands.
• Logistics & Fulfillment Coordination: Ensure stock availability for campaigns and coordinate seamlessly with the logistics and warehouse teams for timely order fulfillment and returns management.
• Digital Advertising & KPI Oversight: Collaborate with the digital marketing team to set online advertising strategies and rigorously monitor KPIs (CVR, CPL, ROAS) against business targets.
• Trade Marketing & Partner Alignment: Work closely with internal cross functional team to align promotional mechanics (e.g., buy-one-get-one, bundle deals) with offline strategies. Manage commercial relationships with key partners.
• Team Leadership & Process Optimization: Lead and develop a team of small ecommerce operations experts. Build and maintain SOPs, trackers, and documentation to ensure operations are repeatable, auditable, and scalable.

What We Are Looking For

• The Essentials: At least 5 years of hands-on ecommerce operations experience, with HKTVMall experience acting as a strong plus. Fluent in written and spoken Cantonese and English; Mandarin is a plus.
• Platform & Analytical Prowess: You have hands-on experience with Shopify Plus (or equivalent ecommerce platforms) and strong analytical capabilities (CVR, ROAS, funnel metrics). You are a strong Excel user.
• Execution Rigor: You are meticulous with details, deadlines, and QA. You have a proven track record of running listings and campaign executions where finishing what you start and closing the loop are second nature.
• High Ownership & Team-First Mindset: You treat the online store like it's your own—problems don't sit waiting to be assigned. You are dependable, back up your manager, and believe that the work being right matters more than who gets the credit. (Experience leading a small team is a plus, but not strictly required).

Why you’ll love it here:

• Real Responsibility: Take true ownership of meaningful, high-visibility projects that impact our bottom line.
• Work-Life Harmony: Enjoy flexible working hours and a WFH policy designed to support your lifestyle.
• Learn from Experts: Receive direct mentorship from seasoned marketing and digital talent.
• Amazing Perks: Benefit from a casual everyday dress code, exclusive staff discounts on our health products, and engaging team wellness activities.

Vita Green Health Products Co., Ltd. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in our mission to make a positive impact on wellness around the world!