VP of Product & Design, Digital Experience

Cathay Pacific; Hong Kong; On-site; HKD 1,200,000 - 2,000,000; Full time

Job summary

Cathay Pacific is seeking a Head of Product & Design to lead the integrated Product, Design, Research and Insight function for Digital Experience. You will set the direction for Cathay’s digital portfolio and ensure customer needs, business priorities and evidence translate into clear product choices and high-quality experiences.

You will shape how Product and Design operate at scale, partnering with Technology, Commercial, Customer and Operations to drive measurable outcomes and commercially

Qualifications

• Minimum 10 years of relevant experience in product/UX roles, with at least 7 years in people leadership.
• Proven track record leading multidisciplinary Product, Design, Research and Insight teams.
• Strong ability to translate customer needs into portfolio priorities, roadmaps and measurable outcomes.
• Experience influencing senior stakeholders in a complex digital organisation.
• Experience in airlines, travel, loyalty, or similar customer‑critical environments is advantageous.

Responsibilities

• Lead the integrated Product and Design function across Digital Experience and translate strategy into direction and execution.
• Set the product and experience vision across Cathay’s portfolio in line with business priorities.
• Define principles for product decisions based on customer insight, value, feasibility and outcomes.
• Guide product leaders and teams in shaping journeys, propositions, features and platform capabilities.
• Partner with Technology, Commercial, Customer and Operations to align direction and investment decisions.
• Lead the Design function to ensure consistency, usability and high-quality experiences across the portfolio.
• Oversee user research and product insight to ensure evidence-led decisions and continuous improvement.

Skills

Product Management

Leadership

Digital Experience

Stakeholder management

Job description

Cathay Pacific is seeking a Head of Product & Design to lead the integrated Product, Design, Research and Insight function for Digital Experience. You will set the direction for Cathay’s digital portfolio and ensure customer needs, business priorities and evidence translate into clear product choices and high-quality experiences.

You will shape how Product and Design operate at scale, partnering with Technology, Commercial, Customer and Operations to drive measurable outcomes and commercially