VP, Head of Digital Wealth & Payments

OCBC Bank (Hong Kong) Limited; Hong Kong; On-site; HKD 1,800,000 - 3,200,000; Full time

Job summary

OCBC Bank (Hong Kong) Limited seeks a senior Platform Excellence leader to define and drive onboarding, discovery, and regulatory UX across consumer digital journeys. You will coordinate with Legal, Compliance, Risk, Product, Engineering, and UX to ensure compliant, seamless experiences and strong governance.

You will oversee incident responses, vendor governance, and continuous improvement while growing a high-performing team dedicated to customer-centric, risk-aware delivery in the HKMO market.

Qualifications

• 15+ years of experience in digital banking, fintech, platform operations, or digital onboarding.
• Deep knowledge of Hong Kong regulatory environment and customer due diligence standards.
• Experience working across legal, compliance, product, tech, and design functions.
• Strong familiarity with digital rewards, gamification, feature discovery, and channel adoption strategies.
• Exceptional communication, influence, and stakeholder management skills.

Responsibilities

• Oversee digital journeys and ensure adherence to local regulatory requirements.
• Embed risk controls, audit trails, and governance into onboarding and servicing workflows.
• Partner with Legal, Compliance, Risk, and Technology teams for inspections and product launches.
• Lead or support incident reviews and regulatory responses.
• Monitor and improve onboarding funnel metrics and platform engagement.
• Implement feedback loops, testing protocols, and continuous improvement across experiences.
• Ensure SLAs, vendor governance, and platform availability.
• Act as the voice of onboarding, discovery, and regulatory UX in design forums.
• Collaborate with Group Digital, Product, Engineering, UX, Data & Analytics, Marketing, and Operations.
• Lead a cross-functional team and foster customer-centric, compliance-first culture.

Skills

Digital banking

Platform operations

Regulatory knowledge

Stakeholder management

Cross-functional collaboration

Job description

Define the experience and capability roadmap across onboarding, discovery, and platform engagement journeys.

Drive simplification and speed in digital onboarding processes for all consumer segment — while meeting in-country compliance standards

Shape discovery flows that allow customers to easily explore and activate products, services, and rewards — leading to deeper engagement.

Ensure consistency and responsiveness across every user touchpoint on the platform

Regulatory & Risk Management

Oversee all digital journeys and ensure adherence to local regulatory requirements

Embed risk controls, audit trails, and proactive governance into onboarding and servicing workflows.

Partner closely with Legal, Compliance, Risk, and Technology teams to ensure readiness for inspections and digital product launches.

Lead or support incident reviews, regulatory responses, and mitigation planning related to digital channels.

Operational Excellence & Performance

Monitor and improve key funnel metrics: onboarding conversion, drop-off points, time-to-activate, rewards participation, compliance flags, etc.

Implement feedback loops, testing protocols, and continuous improvement across platform experiences.

Ensure strong operational processes around SLA management, vendor governance, and platform availability.

Cross-Functional Collaboration & Influence

Act as the voice of onboarding, discovery, and regulatory UX within all platform and product design forums.

Partner deeply with Group Digital, Product, Engineering, UX, Legal & Compliance, Data & Analytics, Marketing, and Operations.

Represent Platform Excellence in senior leadership discussions and strategy reviews for Hong Kong and Macau.

Team & Culture Building

Lead and grow a cross-functional team spanning product owners, delivery managers, designers, and risk specialists.

Drive a culture of customer-centricity, compliance-first thinking, and continuous learning.

Ensure the team has clear priorities, business OKRs, and career development pathways.

Qualifications & Experience

15+ years of experience in digital banking, fintech, platform operations, or digital onboarding

Deep knowledge of Hong Kong’s regulatory environment and customer due diligence standards

Experience working across legal, compliance, product, tech, and design functions

Strong familiarity with digital rewards, gamification, feature discovery, and channel adoption strategies

Exceptional communication, influence, and stakeholder management skills

Track record of leading transformation across multi-country or regional platforms a plus

Leadership Attributes

User obsessed: Able to advocate for customer experience without compromising risk or delivery

Disciplined executor: Balances innovation with rigour in operations, controls, and metrics

Change-ready: Comfortable navigating evolving regulations, market shifts, and delivery challenges

Trusted partner: Seen as credible and collaborative by senior business, risk, and compliance leaders

Regional thinker, local executor: Understands how to adapt group strategies to HKMO market conditions

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

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