Digital Banking Client Services (Private Banking)

Michael Page; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

Michael Page (Hong Kong) partners with a leading international private banking and asset management group to appoint a Digital Banking and Client Services professional. You will act as the main liaison for e-Banking and onboarding across APAC, supporting Front Office teams and relationship managers.

The role emphasizes incident management, client education, and cross-functional collaboration with IT, Product, and Operations to ensure compliant, secure digital services.

Qualifications

• Bachelor's degree or higher in a related field.
• Minimum 5 years in Digital Banking, Client Services, Operations, or Wealth Management within banking/finance.
• Solid understanding of digital banking platforms and client onboarding processes.
• Experience managing user support across multiple channels (email, tickets, phone).
• Knowledge of incident management, service escalation, and stakeholder coordination.

Responsibilities

• Serve as the primary point of contact for e-Banking and digital platforms across APAC.
• Provide first-line support to Front Office teams and relationship managers.
• Coordinate incident resolution with IT and product teams to ensure timely remediation.
• Lead client onboarding, training, and adoption of digital banking solutions.
• Develop user guides, FAQs, and operational documentation.
• Analyze client feedback to identify service improvements and enhance digital user experience.
• Collaborate with IT, Product, Operations, and Control Functions on system enhancements.
• Ensure services comply with regulatory, risk, and information security standards.
• Address inquiries, complaints, and issues from Front Office with practical solutions.
• Support regional projects related to digital banking and client channels.

Skills

Digital Banking knowledge

Client Services experience

Incident management

Stakeholder coordination

Regulatory knowledge

Education

Bachelor's degree in Business Administration, Information Technology, Finance, or related

Tools

Ticketing systems

CRM systems

Job description

• Top-tier Private Bank
• Friendly Working Culture

About Our Client

Our client is a leading international private banking and asset management group, serving high-net-worth individuals, families and institutional clients globally.

Key Responsibilities

• Serve as the primary point of contact for e-Banking and digital communication platform matters across APAC markets.
• Provide first-line support to Front Office teams and relationship managers on client inquiries via email, phone, and ticketing systems.
• Manage and coordinate incident resolution, working closely with technology and product teams to ensure timely issue escalation and remediation.
• Drive client onboarding, training, and adoption of digital banking solutions, helping clients maximize the value of available services.
• Develop and maintain user guides, training materials, FAQs, and operational documentation.
• Gather and analyze client and stakeholder feedback to identify service improvements and enhance the overall digital user experience.
• Partner with IT, Product, Operations, and Control Functions to deliver system enhancements and support strategic digital initiatives.
• Ensure digital banking services operate in compliance with regulatory, risk management, and information security standards.
• Handle enquiries, complaints, and service-related issues from Front Office teams, providing practical and effective solutions.
• Support regional projects related to digital banking, client channels, and communication platforms.

The Successful Applicant

• Bachelor's degree in Business Administration, Information Technology, Finance, or a related discipline.
• Minimum 5 years of experience in Digital Banking, Client Services, Operations, Application Support, or Wealth Management within the banking or financial services industry.
• Solid understanding of digital banking platforms, client onboarding processes, and service support frameworks.
• Experience managing user support across multiple channels, including email, ticketing systems, and telephone support.
• Familiarity with incident management, issue triage, service escalation, and stakeholder coordination.
• Strong client service mindset with the ability to resolve issues and manage challenging situations professionally.
• Analytical and problem-solving skills with the ability to identify trends and recommend service enhancements.
• Knowledge of banking regulations, operational risk controls, and information security requirements related to digital channels.
• Strong communication and interpersonal skills, with the ability to engage effectively with Front Office, Technology, Operations, and senior stakeholders.
• Fluent in English; Cantonese and/or Mandarin would be a strong advantage.
• Self-motivated, detail-oriented, and able to thrive in a fast-paced, dynamic environment.

What's on Offer

• Be part of a growing digital transformation journey within a leading private banking platform.
• Regional exposure supporting APAC markets and international stakeholders.
• Opportunity to work closely with Front Office, Product, and Technology teams on strategic digital initiatives.
• Competitive remuneration package with strong career development opportunities.
• Collaborative and high-performing international banking environment.