VIP Wealth Management Concierge

WallStone Partners & Company Limited; Hong Kong; On-site; HKD 246,000 - 279,000; Full time

Benefits offered by this job

Attendance Bonus

Gratuity Bonus

Medical

AL (Annual Leave)

Birthday Leave

Uniform provided

Job summary

WallStone Partners & Company Limited, on behalf of a leading multinational insurance company in Hong Kong, seeks a mature, proactive and service-minded Customer Service Advisor to join the Wealth Management Centre in Central. This is a non-sales, premium service role serving VIP/HNW clients in an exclusive environment.

Responsibilities include providing professional personalised service, handling inquiries, welcoming VIP customers and agents, and maintaining high service standards.

Qualifications

• Diploma or above is preferred.
• Fluent in Cantonese, English and Mandarin (written and spoken).
• Mature, proactive and customer-oriented with strong responsibility.

Responsibilities

• Provide professional and personalised service to VIP customers regarding insurance policies and coverage.
• Be the dedicated site visit ambassador to welcome and assist VIP customers and agents.
• Handle customer enquiries and provide timely, professional support.
• Maintain a polished and professional image and uphold high service standards.

Skills

Customer service

Interpersonal skills

Communication

Education

Diploma or above

Job description

WallStone Partners & Company Limited, on behalf of a leading multinational insurance company in Hong Kong, seeks a mature, proactive and service-minded Customer Service Advisor to join the Wealth Management Centre in Central. This is a non-sales, premium service role serving VIP/HNW clients in an exclusive environment.

Responsibilities include providing professional personalised service, handling inquiries, welcoming VIP customers and agents, and maintaining high service standards.