Senior Insurance Customer Experience Officer

WallStone Partners & Company Limited; Hong Kong; In loco; HKD 223.000 - 357.000; Tempo pieno

Descrizione del lavoro

WallStone Partners & Company Limited in Hong Kong seeks a high calibre to join the group as a customer service professional in the insurance sector. You will respond to enquiries, provide information through systems, and work with other departments to resolve issues.

You will resolve dissatisfaction, arrange follow ups, support junior team members, and assist team leaders with escalated cases while maintaining a customer focused, results driven approach under pressure.

Competenze

• DSE graduate or above, passed IIQE Paper 1, 3 and 5
• 5 years of experience in Customer Service or Call Centre experience insurance or financial industry will be an advantage
• Proficient in Microsoft Office
• Customer focused and result oriented
• Highly organized and able to meet tight deadline
• Good analytical and problem solving skills
• Able to work independently under pressure and adapt to changes
• Good written/spoken English and Chinese (including Putonghua)
• Able and enjoy working with people of diverse backgrounds, with good interpersonal skills Candidates with less experience may be considered as Officer

Mansioni

• Provide and process information through systems and other departments in response to customer’s enquiries and concerns about insurance products and services.
• Resolve customer dissatisfaction if necessary and proactively build long term trust with customers during case handling.
• Arrange follow up call to respond to customer feedback in a timely and professional manner.
• Assist team leaders to handle escalated case by offering the best alternative to client.
• Provide on-the-job support to junior team members on complex enquiries.

Conoscenze

Customer Service

Communication skills

Problem solving

Interpersonal skills

Formazione

DSE or above

IIQE Paper 1/3/5

Strumenti

Microsoft Office

Descrizione del lavoro

WallStone Partners & Company Limited in Hong Kong seeks a high calibre to join the group as a customer service professional in the insurance sector. You will respond to enquiries, provide information through systems, and work with other departments to resolve issues.

You will resolve dissatisfaction, arrange follow ups, support junior team members, and assist team leaders with escalated cases while maintaining a customer focused, results driven approach under pressure.