TRAVEL MANAGER

JP04 Richemont Japan LLC; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Richemont, a leading luxury group, seeks a Travel Manager to oversee day-to-day delivery and continuous improvement of the corporate travel program for APAC. Based in Hong Kong, you will partner with the travel TMC and SAP Concur to ensure safe, cost-effective, policy-compliant itineraries.

You will serve as regional expert on air and hotel pricing, monitor TMC performance, and produce regular reports, including CO2 metrics and opportunities for lower-carbon travel.

Qualifications

• 8+ years of experience in corporate travel.
• Proven experience supporting a multi-country APAC travel program.
• Sound knowledge of regional air and hotel markets; luxury/retail experience is a plus.
• Strong analytical skills; familiar with GDS and SAP Concur.
• Well-developed ability to influence stakeholders at all levels.

Responsibilities

• Serve as the regional escalation point for flight, hotel and ground transport advice; coordinate with the appointed TMC on requests and changes.
• Support HQ on airline and hotel fare benchmarking with regional data and insights.
• Monitor and improve TMC performance against SLAs and KPIs including response time, fare quality and traveller satisfaction.
• Ensure travel complies with policy; monitor exceptions and follow up with travellers and approvers.
• Prepare regular management reports and CO2 reporting; promote lower-carbon options such as rail, direct routes, and virtual meetings.
• Recommend policy and local addendum updates based on market trends and savings opportunities.

Skills

Regional travel program

GDS experience

SAP Concur

Stakeholder management

Analytical skills

English fluent

Cantonese/Mandarin

Tools

GDS

SAP Concur

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

The Travel Manager is responsible for the day-to-day delivery and continuous improvement of the corporate travel program for the appointed region/ market, ensuring employees receive safe, efficient, cost-effective and policy-compliant travel arrangements. Based in Hong Kong, the role is the regional subject-matter expert on air and hotel booking, fare and rate benchmarking, travel management company (TMC) performance management and the SAP Concur platform.

Key Responsibilities:

• Serve as the regional escalation point for flight, hotel and ground transport advice, closely work with appointed travel TMC to resolve incoming requests and enquiries Resolve urgent, complex or exception-based requests (last-minute changes, cancellations, disruptions, multi-sector itineraries, visa and entry-requirement issues) together with the TMC
• Support HQ on airline and hotel fare and cost benchmarking with regional volume data, market insights and recommendations
• Monitor and improve the TMC performance against SLAs and KPIs including response time, accuracy, fare quality, fees and traveller satisfaction
• Ensure travel complies with company policy; monitor exceptions and follow up with travellers and approvers
• Prepare regular management reports, coordinate travel-related CO₂ reporting and promote lower-carbon options, such as rail, direct routes and virtual meetings, aligned with Group targets
• Recommend policy and local addendum updates based on market trends, savings opportunities and traveller feedback, improve booking efficiency and traveller experience undefined

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• 8 years of experience in corporate travel, including at least 3 years in corporate travel management, travel program or TMC account management role
• Proven experience supporting a multi-country APAC travel program, with sound knowledge of regional air and hotel markets, luxury/ retail industry experience is a plus
• Strong in analytical skills and familiar with GDS and SAP Concur
• Solution-driven, articulate, detail-minded agile & resilience while effectively influencing stakeholders at all levels
• Fluent written and spoken English; Cantonese and/or Mandarin undefined

WHAT MAKES OUR GROUP DIFFERENT?

• We value freedom, collegiality, loyalty, and solidarity.
• We foster empathy, curiosity, courage, humility, and integrity.
• We care for the world we live in.

YOUR JOURNEY WITH US

You will be invited to meet with our Talent Acquisition Team for an initial understanding of the role. Then you will meet with the Head of Procurement, Northeast Asia and Sustainability & Procurement Director, APAC to learn more about team structure, culture, the role and manager expectations.

#Richemont #WeCraftTheFuture