Travel Manager (1 Year Fixed Term)

Richemont Asia Pacific Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Richemont Asia Pacific Limited in Hong Kong is seeking an experienced Travel Manager to oversee regional travel operations, escalate complex requests with the appointed TMC, and ensure adherence to policy across APAC. You will support benchmarking and contribute to carbon-reduction initiatives while driving traveler satisfaction.

This role requires 8 years in corporate travel, with at least 3 years in management or TMC account roles, plus strong analytical skills and English fluency

Qualifications

• 8+ years in corporate travel with at least 3 years in corporate travel management, travel program or TMC account management.
• Experience supporting a multi-country APAC travel program; knowledge of regional air and hotel markets; luxury/retail exposure is a plus.
• Strong analytical skills; familiar with GDS and SAP Concur.

Responsibilities

• Serve as regional escalation point for flight, hotel and ground transport advice, coordinating with the appointed TMC to resolve requests.
• Support HQ on airline and hotel fare benchmarking with regional volume data and market insights.
• Monitor and improve TMC performance against SLAs and KPIs including response time, fare quality and traveller satisfaction.
• Ensure travel complies with company policy; monitor exceptions and follow up with travellers and approvers.
• Prepare regular management reports and CO2 reporting; promote lower-carbon options like rail and virtual meetings.
• Recommend policy updates and local addendum improvements based on market trends and traveller feedback.

Skills

Corporate travel management

APAC travel program

Analytical skills

Fluent English

Stakeholder influence

Cantonese

Mandarin

Tools

GDS

SAP Concur

Job description

Key Responsibilities

Serve as the regional escalation point for flight, hotel and ground transport advice, closely work with appointed travel TMC to resolve incoming requests and enquiries Resolve urgent, complex or exception-based requests (last-minute changes, cancellations, disruptions, multi-sector itineraries, visa and entry-requirement issues) together with the TMC

Support HQ on airline and hotel fare and cost benchmarking with regional volume data, market insights and recommendations

Monitor and improve the TMC performance against SLAs and KPIs including response time, accuracy, fare quality, fees and traveller satisfaction

Ensure travel complies with company policy; monitor exceptions and follow up with travellers and approvers

Prepare regular management reports, coordinate travel-related CO₂ reporting and promote lower-carbon options, such as rail, direct routes and virtual meetings, aligned with Group targets

Recommend policy and local addendum updates based on market trends, savings opportunities and traveller feedback, improve booking efficiency and traveller experience undefined

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

8 years of experience in corporate travel, including at least 3 years in corporate travel management, travel program or TMC account management role

Proven experience supporting a multi-country APAC travel program, with sound knowledge of regional air and hotel markets, luxury/ retail industry experience is a plus

Strong in analytical skills and familiar with GDS and SAP Concur

Solution-driven, articulate, detail-minded agile & resilience while effectively influencing stakeholders at all levels

Fluent written and spoken English; Cantonese and/or Mandarin undefined

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

We value freedom, collegiality, loyalty, and solidarity.

We foster empathy, curiosity, courage, humility, and integrity.

We care for the world we live in.

YOUR JOURNEY WITH US

You will be invited to meet with our Talent Acquisition Team for an initial understanding of the role. Then you will meet with the Head of Procurement, Northeast Asia and Sustainability & Procurement Director, APAC to learn more about team structure, culture, the role and manager expectations.