Vice President, Wellness

JEN by Shangri-La; Hong Kong; On-site; HKD 3,000,000 - 4,500,000; Full time

Benefits offered by this job

Competitive compensation

Global wellness platform

Learning & development

Travel opportunities

Job summary

Shangri-La International Hotel Management Limited is seeking a Vice President, Wellness to lead global Spa, Wellness and Fitness strategy across a luxury portfolio. You will shape guest experiences, drive revenue growth, and ensure brand standards across properties worldwide.

The role requires extensive leadership experience in five-star luxury hospitality, strong financial acumen, and the ability to manage international teams and complex projects, including the expansion of wellness concepts

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Wellness Management or a related discipline.
• Minimum 15 years of relevant experience in luxury hospitality, spa, wellness or fitness, including 8–10 years in senior leadership positions.
• Proven experience managing multi-property spa and wellness operations within international five-star hotel groups.
• Strong expertise in global business strategy, P&L management, budgeting, forecasting, revenue growth, profitability and Capex planning.
• Experience in wellness concept development, brand positioning, membership business models and commercial expansion.
• Experience in hotel openings, renovations, wellness facility planning, feasibility studies and investment evaluation.
• Strong knowledge of operational standards, SOPs, quality assurance, internal audits and guest experience management.
• Proven ability to lead international, multicultural teams and develop leadership talent and succession plans.
• Exceptional strategic thinking, commercial acumen, communication, stakeholder management and change leadership capabilities.
• Innovative, results-oriented and culturally aware, with willingness to undertake international travel.

Responsibilities

• Establish the global vision, strategy and operating framework for Spa, Wellness, Fitness and Memberships across the portfolio.
• Develop long-term strategies, annual business plans and implementation roadmaps for existing hotels, renovations and new developments.
• Lead market research, competitor analysis, feasibility studies and business cases, evaluating revenue potential, operating costs, Capex and investment returns.
• Drive business transformation, innovation and continuous improvement, establishing KPIs and monitoring financial and operational performance.
• Lead the development and global expansion of YUN Wellness and other wellness concepts, ensuring consistent brand standards, SOPs and operating frameworks.
• Oversee global budgets, forecasts, P&L performance and Capex planning, ensuring appropriate approvals and financial controls.
• Conduct regular portfolio business reviews with Spa Cluster Leaders and hotel management, monitoring revenue, profitability, productivity and membership performance.
• Identify business growth opportunities, improve operational efficiency and ensure delivery against approved financial and strategic objectives.
• Partner with Project & Design, PMO, Business Strategy teams on wellness concepts, space planning, facility requirements and project feasibility.
• Oversee wellness projects, renovations and new hotel developments, ensuring operational readiness, budget control and timely delivery.
• Lead the development of differentiated Spa, Wellness and Fitness programmes and membership propositions.
• Collaborate with hotel leaders and Sales & Marketing on service offerings, pricing, packages, membership acquisition and retention strategies.
• Establish global operating standards and guest and member experience targets, ensuring consistent service quality and brand compliance.
• Monitor internal audits, mystery shop results, guest feedback and operational performance, ensuring effective corrective actions and timely resolution of identified gaps.
• Lead global training strategies, manuals, development programmes and corporate trainer deployment.
• Maintain effective governance and communication with regional, corporate and hotel leadership to ensure consistent implementation of strategies and standards.

Skills

Strategic thinking

Commercial acumen

Stakeholder management

Change leadership

People leadership

Education

Bachelor's degree in Hospitality Management or related

Job description

Career Opportunities: Vice President, Wellness (176532)

Requisition ID176532-Posted06/11/2026-Hong Kong SAR-Shangri-La International Hotel Management Limited-Marketing-Permanent

Shangri-La International Hotel Management Ltd.

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Headquartered in Hong Kong, we have over 100 hotels and resorts under four brands in key cities and beautiful beachfront locations globally. We are expanding rapidly with a strong development pipeline throughout Asia, the Middle East, Europe, and Africa.

Regarded as one of the world’s finest hotel ownership and management companies, Shangri-La is dedicated to delighting guests around the world with legendary service, finely tuned through over 45 years of hospitality from the heart. We have an affinity with Asian travelers, and we offer them a gateway to the rest of the world, positioning us as a leading brand in luxury hospitality.

As an enviable employer with industry-leading levels of colleague engagement, our people are our priority. Our success is made possible only through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development, you can be sure that potential is identified and nurtured throughout your career.

We are seeking an accomplished, commercially driven, and highly strategic VicePresident, Wellness is responsible for developing and leading Shangri-La’s global Wellness, Spa, and Fitness strategy, integrating wellness throughout the guest journey, including Rooms, Food & Beverage and Family Experiences. The role ensures alignment with the Group’s luxury brand positioning, drives commercial performance and operational excellence, and strengthens Shangri-La’s position as a leading luxury hospitality wellness brand, including the continued development of YUN Wellness.

Key Responsibilities

A. Global Strategy & Business Development

• Establish the global vision, strategy and operating framework for Spa, Wellness, Fitness and Memberships across the portfolio.
• Develop long-term strategies, annual business plans and implementation roadmaps for existing hotels, renovations and new developments.
• Lead market research, competitor analysis, feasibility studies and business cases, evaluating revenue potential, operating costs, Capex and investment returns.
• Drive business transformation, innovation and continuous improvement, establishing KPIs and monitoring financial and operational performance.
• Lead the development and global expansion of YUN Wellness and other wellness concepts, ensuring consistent brand standards, SOPs and operating frameworks.
• Oversee global budgets, forecasts, P&L performance and Capex planning, ensuring appropriate approvals and financial controls.
• Conduct regular portfolio business reviews with Spa Cluster Leaders and hotel management, monitoring revenue, profitability, productivity and membership performance.
• Identify business growth opportunities, improve operational efficiency and ensure delivery against approved financial and strategic objectives.

C. Project Development & Wellness Programming

• Partner with Project & Design, PMO, Business Strategy teams on wellness concepts, space planning, facility requirements and project feasibility.
• Oversee wellness projects, renovations and new hotel developments, ensuring operational readiness, budget control and timely delivery.
• Lead the development of differentiated Spa, Wellness and Fitness programmes and membership propositions.
• Collaborate with hotel leaders and Sales & Marketing on service offerings, pricing, packages, membership acquisition and retention strategies.

D. Global Operations & Quality Assurance

• Establish global operating standards and guest and member experience targets, ensuring consistent service quality and brand compliance.
• Monitor internal audits, mystery shop results, guest feedback and operational performance, ensuring effective corrective actions and timely resolution of identified gaps.
• Lead global training strategies, manuals, development programmes and corporate trainer deployment.
• Maintain effective governance and communication with regional, corporate and hotel leadership to ensure consistent implementation of strategies and standards.

About You

• Bachelor's degree in Hospitality Management, Business Administration, Wellness Management or a related discipline.
• Minimum 15 years of relevant experience in luxury hospitality, spa, wellness or fitness, including at least 8–10 years in senior leadership positions.
• Proven experience managing multi-property spa and wellness operations within international five-star hotel groups.
• Strong expertise in global business strategy, P&L management, budgeting, forecasting, revenue growth, profitability and Capex planning.
• Experience in wellness concept development, brand positioning, membership business models and commercial expansion.
• Experience in hotel openings, renovations, wellness facility planning, feasibility studies and investment evaluation.
• Strong knowledge of operational standards, SOPs, quality assurance, internal audits and guest experience management.
• Proven ability to lead international, multicultural teams and develop leadership talent and succession plans.
• Exceptional strategic thinking, commercial acumen, communication, stakeholder management and change leadership capabilities.
• Innovative, results-oriented and culturally aware, with willingness to undertake international travel.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in confidence and used only for recruitment purposes. (Click here to learn more about our Data Protection statements.)

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.