Global Head of Wellness & Spa Strategy

JEN by Shangri-La; Hong Kong; Presencial; HKD 3.000.000 - 4.500.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Global wellness platform

Learning & development

Travel opportunities

Descripción de la vacante

Shangri-La International Hotel Management Limited is seeking a Vice President, Wellness to lead global Spa, Wellness and Fitness strategy across a luxury portfolio. You will shape guest experiences, drive revenue growth, and ensure brand standards across properties worldwide.

The role requires extensive leadership experience in five-star luxury hospitality, strong financial acumen, and the ability to manage international teams and complex projects, including the expansion of wellness concepts

Formación

• Bachelor's degree in Hospitality Management, Business Administration, Wellness Management or a related discipline.
• Minimum 15 years of relevant experience in luxury hospitality, spa, wellness or fitness, including 8–10 years in senior leadership positions.
• Proven experience managing multi-property spa and wellness operations within international five-star hotel groups.
• Strong expertise in global business strategy, P&L management, budgeting, forecasting, revenue growth, profitability and Capex planning.
• Experience in wellness concept development, brand positioning, membership business models and commercial expansion.
• Experience in hotel openings, renovations, wellness facility planning, feasibility studies and investment evaluation.
• Strong knowledge of operational standards, SOPs, quality assurance, internal audits and guest experience management.
• Proven ability to lead international, multicultural teams and develop leadership talent and succession plans.
• Exceptional strategic thinking, commercial acumen, communication, stakeholder management and change leadership capabilities.
• Innovative, results-oriented and culturally aware, with willingness to undertake international travel.

Responsabilidades

• Establish the global vision, strategy and operating framework for Spa, Wellness, Fitness and Memberships across the portfolio.
• Develop long-term strategies, annual business plans and implementation roadmaps for existing hotels, renovations and new developments.
• Lead market research, competitor analysis, feasibility studies and business cases, evaluating revenue potential, operating costs, Capex and investment returns.
• Drive business transformation, innovation and continuous improvement, establishing KPIs and monitoring financial and operational performance.
• Lead the development and global expansion of YUN Wellness and other wellness concepts, ensuring consistent brand standards, SOPs and operating frameworks.
• Oversee global budgets, forecasts, P&L performance and Capex planning, ensuring appropriate approvals and financial controls.
• Conduct regular portfolio business reviews with Spa Cluster Leaders and hotel management, monitoring revenue, profitability, productivity and membership performance.
• Identify business growth opportunities, improve operational efficiency and ensure delivery against approved financial and strategic objectives.
• Partner with Project & Design, PMO, Business Strategy teams on wellness concepts, space planning, facility requirements and project feasibility.
• Oversee wellness projects, renovations and new hotel developments, ensuring operational readiness, budget control and timely delivery.
• Lead the development of differentiated Spa, Wellness and Fitness programmes and membership propositions.
• Collaborate with hotel leaders and Sales & Marketing on service offerings, pricing, packages, membership acquisition and retention strategies.
• Establish global operating standards and guest and member experience targets, ensuring consistent service quality and brand compliance.
• Monitor internal audits, mystery shop results, guest feedback and operational performance, ensuring effective corrective actions and timely resolution of identified gaps.
• Lead global training strategies, manuals, development programmes and corporate trainer deployment.
• Maintain effective governance and communication with regional, corporate and hotel leadership to ensure consistent implementation of strategies and standards.

Conocimientos

Strategic thinking

Commercial acumen

Stakeholder management

Change leadership

People leadership

Educación

Bachelor's degree in Hospitality Management or related

Descripción del empleo

Shangri-La International Hotel Management Limited is seeking a Vice President, Wellness to lead global Spa, Wellness and Fitness strategy across a luxury portfolio. You will shape guest experiences, drive revenue growth, and ensure brand standards across properties worldwide.

The role requires extensive leadership experience in five-star luxury hospitality, strong financial acumen, and the ability to manage international teams and complex projects, including the expansion of wellness concepts