Upper House Hong Kong - Lounge Experience Assistant (Above Lounge)

Swire Hotels; Hong Kong; Presencial; HKD 201.000 - 312.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary room nights

Wellness programme

Dining & spa discounts

Personal style welcome

Descripción de la vacante

Upper House Hong Kong is seeking a warm, guest-focused hospitality professional to join our luxury team. You will create memorable experiences by recognizing guests, guiding seating arrangements, and delivering high-quality food and beverage service in a dynamic, service-driven environment.

Ideal candidates have 1–2 years in customer service, strong Cantonese and English communication, and a hotel management diploma or equivalent.

Formación

• 1–2 years of experience in customer service; fresh graduates considered.
• Excellent spoken and written communication in Cantonese and English; Putonghua and other languages are a plus.
• Diploma or above in hotel management or equivalent.

Responsabilidades

• Maximize guest satisfaction through personal recognition and cordial attention from arrival to departure.
• Register guests and seat them according to procedures.
• Provide excellent food and beverage service adhering to hotel hygiene standards.
• Deliver personalized service; proactively engage guests with recommendations.
• Know promotions in Pacific Place, surrounding TUH and Star Street precinct.
• Offer insightful shopping and dining recommendations.

Conocimientos

Customer service

Interpersonal skills

Languages (Cantonese & English)

Microsoft Office

Educación

Diploma or above in hotel management or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role supports a team to create unique and exceptional memories for our guests. We are committed to providing personalised and delightful services through anticipating and fulfilling our guests' needs. Those who are genuinely passionate about interacting with people, have an ability to establish connections with warmth and an engaging personality will enjoy this role.

Key Responsibilities

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival to departure
• Register all guests and arrange them to their preferred seating area according to established procedures
• Provide excellent food and beverage service according to hotel hygiene standard
• Ensure personalised service to all guests. Approaches guests proactively and offers service
• Be knowledgeableof all special shopping and dining promotions in Pacific Place, surrounding TUH and Star Street precinct
• Offer insightful and bespoke shopping and dining recommendations

Requirements

• Minimum 1 - 2 years of experience in customer service; fresh graduates will also be considered
• Familiar with computer system and application software, such as Microsoft Office. Effective interpersonal skill.
• A Diploma or above in hotel management or equivalent
• Excellent oral & written communication, in both Cantonese and English. Preferably in Putonghua and other languages
• Outgoing and people-oriented personality

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we’re eager to meet you.

Adaptable Thinkers

You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

Feedback Enthusiasts

You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

Passionate Pioneers

You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Benefits

• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?
• Join our wellness programme to elevate your mental and physical wellbeing!
• Enjoy discounts at our restaurants, bars, and spa -- at all locations!
• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

We offer attractive benefits and excellent career development opportunities to our team members.