TRAVEL MANAGER

Richemont; Hong Kong; On-site; HKD 90,000 - 130,000; Full time

Job summary

Richemont Iberia SL is seeking a Travel Manager based in Hong Kong to lead day-to-day regional travel delivery, optimize costs, and ensure policy compliance. You will act as the subject-matter expert on air and hotel bookings, benchmark fares, manage TMC performance, and utilize SAP Concur for efficient travel management.

The role requires multi-country APAC experience, strong analytical skills, and fluent English.

Qualifications

• 8 years of experience in corporate travel, including at least 3 years in corporate travel management, travel program or TMC account management role.
• Proven experience supporting a multi-country APAC travel program, with sound knowledge of regional air and hotel markets; luxury/retail industry experience is a plus.
• Fluent written and spoken English; Cantonese and/or Mandarin desirable.

Responsibilities

• Serve as the regional escalation point for flight, hotel and ground transport advice, closely work with the appointed travel TMC to resolve requests.
• Resolve urgent, complex or exception-based requests (last-minute changes, cancellations, disruptions, multi-sector itineraries, visa/entry issues) with the TMC.
• Support HQ on airline and hotel fare and cost benchmarking with regional volume data and market insights.
• Monitor and improve the TMC performance against SLAs and KPIs (response time, fare quality, fees, traveller satisfaction).
• Ensure travel complies with policy; monitor exceptions and follow up with travellers and approvers.
• Prepare regular management reports and coordinate travel-related CO2 reporting; promote lower-carbon options (rail, direct routes, virtual meetings).
• Recommend policy and local addendum updates based on market trends and traveller feedback.

Skills

Analytical skills

GDS

SAP Concur

Stakeholder management

Tools

SAP Concur

Job description

HOW WILL YOU MAKE AN IMPACT?

The Travel Manager is responsible for the day-to-day delivery and continuous improvement of the corporate travel program for the appointed region/ market, ensuring employees receive safe, efficient, cost-effective and policy-compliant travel arrangements. Based in Hong Kong, the role is the regional subject-matter expert on air and hotel booking, fare and rate benchmarking, travel management company (TMC) performance management and the SAP Concur platform.

Key Responsibilities:

• Serve as the regional escalation point for flight, hotel and ground transport advice, closely work with appointed travel TMC to resolve incoming requests and enquiries Resolve urgent, complex or exception-based requests (last-minute changes, cancellations, disruptions, multi-sector itineraries, visa and entry-requirement issues) together with the TMC
• Support HQ on airline and hotel fare and cost benchmarking with regional volume data, market insights and recommendations

• Monitor and improve the TMC performance against SLAs and KPIs including response time, accuracy, fare quality, fees and traveller satisfaction

• Ensure travel complies with company policy; monitor exceptions and follow up with travellers and approvers

• Prepare regular management reports, coordinate travel-related CO₂ reporting and promote lower-carbon options, such as rail, direct routes and virtual meetings, aligned with Group targets

• Recommend policy and local addendum updates based on market trends, savings opportunities and traveller feedback, improve booking efficiency and traveller experience undefined

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• 8 years of experience in corporate travel, including at least 3 years in corporate travel management, travel program or TMC account management role

• Proven experience supporting a multi-country APAC travel program, with sound knowledge of regional air and hotel markets, luxury/ retail industry experience is a plus

• Strong in analytical skills and familiar with GDS and SAP Concur

• Solution-driven, articulate, detail-minded agile & resilience while effectively influencing stakeholders at all levels

• Fluent written and spoken English; Cantonese and/or Mandarin undefined

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity.

• We foster empathy, curiosity, courage, humility, and integrity.

• We care for the world we live in.

YOUR JOURNEY WITH US

You will be invited to meet with our Talent Acquisition Team for an initial understanding of the role. Then you will meet with the Head of Procurement, Northeast Asia and Sustainability & Procurement Director, APAC to learn more about team structure, culture, the role and manager expectations.