Transformation Project Manager (6-month contract)

Mandarin Oriental; Hong Kong; On-site; HKD 614,000 - 949,000; Full time

Job summary

Mandarin Oriental Hotel Group is seeking a Transformation Project Manager for a 6-month fixed-term contract based at the Corporate Office in Hong Kong within the Finance Operations team. You will lead strategic transformation initiatives, focusing on Labour Optimisation and integration of new processes and technology.

The role requires 6+ years delivering digital transformation, strong governance, change management, and cross-functional collaboration across regions.

Qualifications

• Bachelor's degree in Business, Finance, Operations, Information Technology, Project Management, or a related discipline.
• Minimum 6 years' experience delivering digital transformation, operational improvement, system implementation, or change management projects.
• Demonstrated experience managing large-scale projects involving multiple stakeholders, workstreams, and third-party vendors.
• Experience in project governance, issue resolution, risk management, and value realisation tracking.
• Strong change management, communication, and stakeholder engagement skills.
• Experience facilitating workshops, training, and cross-functional collaboration sessions.
• Ability to work effectively across regions, cultures, departments, and seniority levels.

Responsibilities

• Lead project governance and delivery activities, including project plans, RAID logs, tollgate reviews, budgets, steering committee updates, and progress reporting.
• Coordinate with hotel teams, corporate stakeholders, and external vendors to support successful implementation, user adoption, and issue resolution.
• Facilitate workshops, training sessions, and stakeholder engagement activities across multiple regions and functions.
• Manage change management and communication activities to support organisational adoption of new processes and technology solutions.
• Track project performance, labour optimisation outcomes, productivity improvements, and agreed KPIs.
• Identify risks, dependencies, and opportunities for continuous improvement while ensuring projects remain on track to deliver intended business value.

Skills

Project governance

Stakeholder engagement

Change management

Workshop facilitation

Cross-functional collaboration

Risk management

Education

Bachelor's degree in Business/Finance/Operations/IT

Job description

Mandarin Oriental Hotel Group is looking for a Transformation Project Manager (6-Month Contract) to join our Finance Operations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world's most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hotel Group is headquartered in Hong Kong and manages a global portfolio of luxury hotels, resorts, and residences. As the Group continues to expand, we are investing in technology, operational excellence, and transformation initiatives that enhance colleague experiences, drive productivity, and support sustainable growth across our worldwide operations.

About The Job

Based at the Mandarin Oriental Hotel Group Corporate Office within the Finance Operations Department in Hong Kong, the Transformation Project Manager is responsible for leading strategic transformation projects, with an initial focus on the Group's Labour Optimisation programme. The role supports the implementation of technology solutions, process improvements, and change management initiatives across Mandarin Oriental's global portfolio.

This is a 6-month fixed-term contract role focused on the successful delivery of a key global transformation initiative. The Transformation Project Manager reports to the Senior Operational Excellence Lead.

As Transformation Project Manager, you will be responsible for the following duties:

• Lead project governance and delivery activities, including project plans, RAID logs, tollgate reviews, budgets, steering committee updates, and progress reporting.
• Coordinate with hotel teams, corporate stakeholders, and external vendors to support successful implementation, user adoption, and issue resolution.
• Facilitate workshops, training sessions, and stakeholder engagement activities across multiple regions and functions.
• Manage change management and communication activities to support organisational adoption of new processes and technology solutions.
• Track project performance, labour optimisation outcomes, productivity improvements, and agreed KPIs.
• Identify risks, dependencies, and opportunities for continuous improvement while ensuring projects remain on track to deliver intended business value.

As Transformation Project Manager, We Expect From You

• Bachelor's degree in Business, Finance, Operations, Information Technology, Project Management, or a related discipline.
• Minimum 6 years' experience delivering digital transformation, operational improvement, system implementation, or change management projects.
• Demonstrated experience managing large-scale projects involving multiple stakeholders, workstreams, and third-party vendors.
• Experience in project governance, issue resolution, risk management, and value realisation tracking.
• Strong change management, communication, and stakeholder engagement skills.
• Experience facilitating workshops, training, and cross-functional collaboration sessions.
• Ability to work effectively across regions, cultures, departments, and seniority levels.
• Self-motivated, organised, and results-oriented with a continuous improvement mindset.
• Hospitality industry experience preferred but not required.
• Fluent written and spoken English.

We're Fans. Are you?

Please note: This position is offered on a 6-month fixed-term contract basis.