Opening Excellence Coordinator

Mandarin Oriental Group; Hong Kong; On-site; HKD 320,000 - 520,000; Full time

Job summary

Mandarin Oriental Hotel Group is seeking an Opening Excellence Coordinator to join the Opening Excellence team in Hong Kong. Based at the corporate office, you will govern and coordinate openings, takeovers and transitions, ensuring robust reporting and documentation.

You will manage the Smartsheet platform, support portfolio reporting across global openings and collaborate with stakeholders across time zones, delivering accurate dashboards and timely governance records.

Qualifications

• 2-5 years' experience in project coordination or PMO support.
• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint.
• Strong organisational and stakeholder management skills with multi-time-zone work.
• Experience with Smartsheet or similar PM platforms is advantageous.
• Exposure to hospitality, hotel development, construction, or consulting projects is preferred.
• Familiarity with governance forums and executive reporting is beneficial.

Responsibilities

• Coordinate SCM governance schedules, meeting invitations, attendance tracking and recurring governance calendars.
• Prepare and distribute meeting agendas, minutes, action logs, decision records and governance documentation.
• Act as the day-to-day administrator of the Opening Excellence Smartsheet platform, including critical paths, departmental checklists and reporting dashboards.
• Support portfolio reporting through data consolidation, report preparation, dashboard maintenance and project administration across openings, takeovers, rebrandings and transitions.
• Coordinate user support, system enhancements, testing and issue resolution with external Smartsheet consultants and developers.
• Maintain project documentation, archives and governance records while monitoring data quality and reporting consistency across active projects.
• Track actions, follow up on outstanding items and elevate overdue deliverables to the appropriate Project Manager.
• Support continuous improvement initiatives across Opening Excellence systems, processes and reporting frameworks.

Skills

Project coordination

PMO support

Operations support

Stakeholder management

Communication

Time zone independence

Tools

Microsoft Office (Excel, PowerPoint)

Smartsheet

Job description

Mandarin Oriental Hotel Group is looking for an Opening Excellence Coordinator to join our Opening Excellence team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Hotel Group is expanding its portfolio of exceptional hotels, resorts and residences worldwide. The Opening Excellence team plays a key role in supporting the successful delivery of new openings, takeovers, transitions and rebrandings across the Group. This role offers the opportunity to work with global stakeholders, contribute to high-profile development projects and help drive excellence across our openings portfolio.

About the job

Based at the Mandarin Oriental Hotel Group Corporate Office within the Opening Excellence Department in Hong Kong, the Opening Excellence Coordinator is responsible for governance administration, project coordination, portfolio reporting, document control and administration of the Opening Excellence Smartsheet platform. The Opening Excellence Coordinator reports to the Project Manager, Opening Excellence and Director of Opening Excellence.

As Opening Excellence Coordinator, you will be responsible for the following duties:

Supporting the administration, reporting and systems management activities across the Opening Excellence portfolio.

• Coordinate SCM governance schedules, meeting invitations, attendance tracking and recurring governance calendars.
• Prepare and distribute meeting agendas, minutes, action logs, decision records and governance documentation.
• Act as the day-to-day administrator of the Opening Excellence Smartsheet platform, including critical paths, departmental checklists and reporting dashboards.
• Support portfolio reporting through data consolidation, report preparation, dashboard maintenance and project administration across openings, takeovers, rebrandings and transitions.
• Coordinate user support, system enhancements, testing and issue resolution with external Smartsheet consultants and developers.
• Maintain project documentation, archives and governance records while monitoring data quality and reporting consistency across active projects.
• Track actions, follow up on outstanding items and elevate overdue deliverables to the appropriate Project Manager.
• Support continuous improvement initiatives across Opening Excellence systems, processes and reporting frameworks.

As Opening Excellence Coordinator, we expect from you:

You are a highly organised coordinator with strong attention to detail, a systems-oriented mindset and the ability to manage multiple priorities in a global environment.

• 2-5 years' experience in project coordination, project administration, PMO support, operations support or a similar role.
• Advanced proficiency in Microsoft Office, particularly Excel and PowerPoint, with experience preparing reports and presentations.
• Strong organisational, communication and stakeholder management skills, with the ability to work independently across multiple time zones.
• Experience with Smartsheet or comparable project management platforms is advantageous.
• Exposure to hospitality, hotel development, construction, consulting or project management environments is preferred.
• Familiarity with governance forums, project lifecycles, executive reporting and critical path management is beneficial.
• Excellent written and verbal English communication skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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