Transformation Lead (Operational Excellence), FI

Morgan Mckinley Limited; Hong Kong; Vor Ort; HKD 900.000 - 1.500.000; Vollzeit

Zusammenfassung

Morgan McKinley Limited in Hong Kong seeks a Transformation Lead (Operational Excellence) to shape and deliver the operational transformation roadmap and design Target Operating Models that boost service quality and cost efficiency.

You will build robust business cases for digital and process investments, drive governance and end-to-end programs, and lead change adoption with Lean, Six Sigma, and Agile within large financial institutions.

Qualifikationen

• Bachelor's degree from a globally recognized university.
• Minimum 8 years of relevant experience from large financial institutions.
• Consulting experience preferred.
• Excellent command of Cantonese and English.

Aufgaben

• Shape the operational transformation roadmap aligned with growth and initiatives.
• Design and implement Target Operating Models to optimize service quality and costs.
• Build robust business cases for digital and process investments and secure budgets.
• Drive continuous improvement programs using Lean, Six Sigma, and Agile.
• Lead end-to-end project lifecycles and governance.
• Manage stakeholder relationships and change adoption across functions.

Ausbildung

Bachelor's degree

Lean

Six Sigma

Agile

Jobbeschreibung

Transformation Lead (Operational Excellence), FI

• Shape the operational transformation roadmap aligned with corporate growth, translating business challenges into well-scoped initiatives.
• Design and implement Target Operating Models to optimize service quality, cost efficiency, and business resilience.
• Build robust business cases for digital and process investments, securing budgets, and projecting quantifiable financial or operational returns.

Process Optimization & Operational Excellence

• Drive continuous improvement programs utilizing methodologies such as Lean, Six Sigma, and Agile to systematically reduce waste and cycle times.
• Review end-to-end workflows across insurance domains (claims notification to settlement, underwriting triage) to eliminate structural bottlenecks.
• Establish operational frameworks, standardizing performance metrics (KPIs/SLAs) for turnaround times (TAT), productivity, and unit costs.
• Identify opportunities for digitisation, straight-through processing (STP), and intelligent automation.
• Partner with Insurtech and IT teams to scan the market, run pilots, and scale AI, machine learning, or automated workflow tools.
• Lead solution blueprints from business requirement gathering through testing, deployment, and operational adoption.

Program Governance & Execution

• Manage end-to-end project life cycles, maintaining tight control over multi-workstream budgets, resources, timelines, and interdependencies.
• Mitigate operational risks and control designs, ensuring newly designed processes comply with strict insurance regulations.
• Maintain rigorous governance structures, facilitating steering committees and providing transparent status dashboards to executive management.

Stakeholder Management & Change Adoption

• Act as the bridge between operations run teams, technology divisions, risk departments, and executive leadership.
• Drive change management strategies to guarantee smooth organizational adoption of new core systems and workflows.
• Foster capability building through structured training, communication campaigns, and mentoring programs to embed a continuous improvement mindset within teams.

Job Requirements

• Bachelor's degree holder from a globally recognized university
• A minimum of 8 years of relevant experience gained from large financial institutions
• Consulting experience is preferable
• Excellent command of Cantonese and English