Senior Consultant – Operations, Insurance Transformation

KPMG China; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Job summary

KPMG China is seeking a seasoned Insurance Transformation Senior Consultant in Hong Kong to drive operational excellence and enhance client strategies. The role involves working closely with clients, analyzing current insurance practices, and delivering transformation programs.

The ideal candidate will have over 3 years of relevant experience in insurance operations, strong analytical and strategic skills, and a capability to manage stakeholders effectively. Knowledge of operational quality-control methodologies is also a plus.

Qualifications

• Minimum of 3+ years in Insurance operations and relevant project management.
• Proficiency in operations quality-control methodology is an advantage.
• Strong strategic, analytical mindset and creativity.

Responsibilities

• Support delivery of operational excellence transformation programmes.
• Assist clients in optimizing end-to-end insurance processes.
• Develop and conduct analysis to translate needs into best practices.

Skills

Operational effectiveness strategies

KPI metrics definition

Business requirement analysis

People management

Analytical mindset

Education

University degree in Business, Finance or Informatics

Job description

KPMG China provides multidisciplinary services from audit and tax to advisory, with a strong focus on serving our clients’ needs and their industries. Not only do we have an overriding commitment to provide the highest quality services for our clients, but we also strive to become a responsible corporate citizen that has a positive impact on our environment and community. At KPMG, you’ll translate insights into action and reveal opportunities for all—our teams, our clients and our world.

Service Line Overview

We are looking for a seasoned Insurance Transformation Senior Consultant (Operations focus) to join our team in Hong Kong. Our Transformation practice in Hong Kong is regarded as one of the fastest growing divisions within KPMG China and represents a young and enthusiastic team that drives itself towards continued success. As a Senior consultant, you will be involved with our clients in reviewing their current enterprise-wide insurance practices, identifying possibilities to transform and enhance current business strategy, models and operations.

Key Responsibilities

With a focus on client’s operations, you will in collaboration with Clients and other consultants, define the operational effectiveness and efficiency strategies, optimal processes, technology, digital, data and AI solutions to drive practical business and commercial outcomes.

• Support delivery of large-scale operational excellence transformation programmes, working with a Client’s COO/Head of Operations (new business/ underwriting, policy servicing, claims) in developing and executing their operational excellence strategy.
• Assist clients in the analysis and assessment of insurance core Life, Health or Property & Casualty operations (incl. New Business, Underwriting, Policy Servicing and Claims) to identify end-to-end process optimisation opportunities driving effectiveness and efficiency continuous improvements towards new target operating models.
• Define how operational productivity impacts overall profitability; and how to best monitor and track productivity performance, including KPI metrics definition (without compromising quality).
• Develop and undertake operations–business requirement analysis and design to translate business and customer needs into “best practices.”
• Participate in operational excellence technology, digital, data analytics and AI projects that are aimed at transforming operations. Such that a unified programme for delivery and execution is realized to drive effective and efficient business performance with the Client’s management.
• Facilitate steering committee meetings to ensure delivery of business plans and resolve critical outstanding issues. Ensure effective decision‑making, escalation, and governance.
• Act as the primary point of contact for all Insurance Operational Excellence‑related inquiries and be the advocate for KPMG, including with Learning and Development activities.

Experience & Background

• University degree with a relevant university and/or professional qualification in Business, Finance or Informatics.
• Minimum of 3+ years relevant experiences and capabilities in Insurance operations (NB/UW, PS, Claims) with relevant project and delivery management. Candidates with less experience may be considered for Consultant/Analyst and more experience for Manager roles.
• Strong strategic, operations and analytical mindset to capture opportunities and navigate complexities in a complex and competitive insurance industry with intellectual curiosity, structured thinking and creativity.
• Operations quality‑control methodology proficiency – end‑to‑end process mapping, lean six‑sigma, or relevant certification is an advantage.
• Proactive self‑starter with vision and passion to drive operational excellence with confidence and pragmatism. Strong people management skills with ability to build trust and influence senior stakeholder groups to achieve desired operational change outcomes.
• Ability to develop and motivate high‑performing, resilient and agile team members.
• Strong written and verbal communication skills in English. Proficiency in Cantonese and/or Mandarin would be an advantage.

About KPMG

At KPMG China, we are committed to being an equal opportunity employer, with zero tolerance for any form of discrimination. We strive to create an inclusive, diverse and agile workplace for our people to develop and thrive at both a personal and professional level. We also embed ESG—environmental, social and governance—into our organisation to help clients achieve their ESG goals and to positively impact society.