Trading Floor IT Ops Lead – End-User & Systems Support

All Star Agency; Hong Kong; On-site; HKD 600,000 - 900,000; Full time

Job summary

International Bank in Hong Kong seeks a Senior Associate – IT Operations & Trading Floor Support to supervise end‑user computing, trading‑floor support and daily IT operations, ensuring reliable, responsive technology services for business and Treasury users.

You will work with the Team Head, regional and Head Office technology teams and vendors to maintain stable operations, strengthen controls and deliver service improvements, including patching, asset management and incident resolution.

Qualifications

• University degree in Information Technology, Computer Science, Information Systems or a related discipline.
• At least 6 years of experience in IT operations, infrastructure support, End User Computing or technical support within a sizeable organisation; banking or financial‑services experience is strongly preferred.
• At least 2–3 years of experience supervising a technical‑support, IT operations or service‑delivery team.
• Strong hands‑on knowledge of desktop applications, virtual‑desktop infrastructure, endpoint security and management tools, including Microsoft Windows, Microsoft 365 and VMware.
• Practical experience supporting Treasury or financial‑markets technologies such as Bloomberg, Refinitiv/LSEG, EBS, dealer boards or similar systems.
• Good understanding of ITIL processes and technology controls, with strong communication, stakeholder‑management and problem‑solving skills.
• ITIL, CCNA or MCITP certification and fluency in English and Cantonese are advantageous.

Responsibilities

• Assist the Team Head in supervising End User Computing, trading‑floor support and routine IT operations, coordinating priorities and maintaining service quality.
• Maintain endpoint and virtual‑desktop environments, including patching, cyber‑hygiene activities and system‑management controls across Microsoft Windows, Microsoft 365 and VMware platforms.
• Perform daily system operations, maintenance and technical troubleshooting, resolving incidents promptly and escalating complex issues to the appropriate technology teams.
• Provide technical support to Treasury and trading‑floor users across Bloomberg, Refinitiv/LSEG, EBS, dealer boards and other trading or market‑data systems.
• Maintain accurate hardware and software asset records, oversee inventory controls and support IT equipment management throughout its lifecycle.
• Support technology projects, system implementations, enhancements and vendor‑delivered activities, coordinating with APAC teams, Head Office, Project Governance and external service providers.

Skills

End User Computing

Trading-floor support

Team supervision

Windows

Microsoft 365

VMware

IT security

ITIL

English

Cantonese

Education

University degree in Information Technology, Computer Science, Information Systems or a related discipline

Tools

Bloomberg Terminal

Refinitiv/LSEG

EBS

Job description

International Bank in Hong Kong seeks a Senior Associate – IT Operations & Trading Floor Support to supervise end‑user computing, trading‑floor support and daily IT operations, ensuring reliable, responsive technology services for business and Treasury users.

You will work with the Team Head, regional and Head Office technology teams and vendors to maintain stable operations, strengthen controls and deliver service improvements, including patching, asset management and incident resolution.