Trading Floor Deskside Support Engineer

Aptitude Asia Limited; Hong Kong; On-site; HKD 420,000 - 650,000; Full time

Job summary

Aptitude Asia Limited is seeking a capable Trade Floor Deskside Support specialist to join our HK team. You will provide L1/L2 desktop support on the Hong Kong trading floor, troubleshoot hardware, install software, and ensure traders have reliable access to essential tools.

You'll support trading applications, Excel workflows, and scripts in Python or SQL to resolve issues quickly. Strong communication and proactive problem-solving are essential in our fast-paced financial environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3 years of experience in a similar role within a trading or financial services environment.
• Strong knowledge of trading applications.
• Solid understanding of Windows and Linux operating systems, as well as Microsoft Office applications.
• Familiarity with scripting languages such as Python, Bash, or PowerShell.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and analytical abilities, with a proactive and solution-oriented mindset.

Responsibilities

• Provide L1 and L2 support on HK trading floor, including desktop troubleshooting, and software installations.
• Provide technical support and guidance on trading applications, ensuring optimal performance and seamless integration.
• Supporting traders by troubleshooting Excel spreadsheets and providing expertise in coding languages such as Python and SQL.
• Primary technology contact point for HK Trading floor

Skills

Windows

Linux

Trading applications

Python

SQL

Bash/PowerShell

Desktop troubleshooting

Communication

Problem-solving

Education

Bachelor's degree in Computer Science or IT

Tools

Microsoft Office

Excel

Trading desk software

Scripting environments

Job description

Aptitude Asia Limited is seeking a capable Trade Floor Deskside Support specialist to join our HK team. You will provide L1/L2 desktop support on the Hong Kong trading floor, troubleshoot hardware, install software, and ensure traders have reliable access to essential tools.

You'll support trading applications, Excel workflows, and scripts in Python or SQL to resolve issues quickly. Strong communication and proactive problem-solving are essential in our fast-paced financial environment.