Trading Application Support Specialist - Erudite Research & Consulting Limited

Erudite Research & Consulting Limited; Hong Kong; On-site; HKD 200,000 - 320,000; Full time

Job summary

Erudite Research & Consulting Limited, on behalf of a Hong Kong-headquartered asset management firm, seeks a Technical Support Specialist to provide frontline support for Mid-office Trading systems and related tools.

The role requires a bachelor in CS/IT, experience in financial tech, SQL, databases, and strong communication to explain technical concepts to non-technical users; you will document processes, train clients, and drive system improvements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience in technical support roles, preferably in financial industry or hedge funds.
• Strong understanding of trading platforms, risk management tools, and data analysis software.

Responsibilities

• Act as the main liaison for internal users with technical issues in Trading systems.
• Provide timely and effective resolutions to support tickets to minimize disruption.
• Collaborate with internal teams to resolve complex technical issues.
• Document procedures, troubleshooting steps, and resolutions.
• Conduct training sessions for clients on system functionalities and best practices.
• Identify areas for system performance and user experience improvements.

Skills

Technical support

Trading systems

SQL

Documentation

Training

Communication

Education

Bachelor’s degree in Computer Science / IT

Tools

Databases

Job description

Our client, a Hong Kong-headquartered alternative asset management firm with a strong focus on the Asia-Pacific region, is seeking a dedicated Technical Support Specialist. This role is essential for providing technical assistance and troubleshooting for Mid-office Trading systems. The ideal candidate will possess a robust technical background, exceptional communication skills, and a commitment to delivering high-quality support to internal users.

Key Responsibilities

• Primary Point of Contact: Act as the main liaison for internal users experiencing technical issues with Trading systems.
• Technical Support Resolution: Provide timely and effective resolutions to technical support tickets, ensuring minimal disruption to operations.
• Collaboration: Work collaboratively with internal teams to elevate and resolve complex technical issues efficiently.
• Documentation: Document procedures, troubleshooting steps, and resolutions to enhance future reference and support efficiency.
• Training Sessions: Conduct training sessions for clients on system functionalities and best practices to optimize usage.
• Proactive Improvement: Identify areas for enhancement in system performance and user experience proactively.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in technical support roles, preferably within the financial industry or hedge funds.
• Strong understanding of financial systems, including trading platforms, risk management tools, and data analysis software.
• Familiarity with databases, SQL queries, coding capabilities, and network troubleshooting.
• Excellent problem-solving skills and the ability to perform effectively under pressure.
• Exceptional interpersonal skills with the ability to communicate technical concepts clearly to non-technical users.