Temporary Operations Assistant

Octopus; Hong Kong; On-site; HKD 167,400 - 256,680; Full time

Job summary

Octopus Holdings Limited is seeking a detail-oriented clerical staff member to support the Professional Services team in Hong Kong. Responsibilities include customer service, data entry, reporting, and assisting in daily operations.

The ideal candidate has a technical background, strong typing skills, and fluency in English and Chinese, including Mandarin. The role offers an attractive remuneration package and opportunities for career advancement within a growing FinTech company known for its

Qualifications

• Minimum 2 years clerical work experience including data entry
• Familiar with Microsoft Office and Chinese word processing
• Accurate and fast typing speed of no less than 35 w.p.m.
• Good command of spoken and written English and Chinese; fluent Mandarin

Responsibilities

• Provide high quality customer services on the provision of professional services to service providers and internal customers
• Provide administrative and clerical support to Professional Services team
• Assist supervisor in daily operations and other logistic activities
• Preparing reports for daily reconciliation
• Preparing and performing user acceptance testing (UAT) case
• Performing occasional outdoor work when required

Skills

Data entry

Microsoft Office

English & Chinese

Education

Electrical/Electronics engineering certificate

Tools

Reader production tasks

Job description

Responsibilities

• Provide high quality customer services on the provision of professional services to service providers and internal customers
• Provide administrative and clerical support to Professional Services team
• Assist supervisor in daily operations and other logistic activities
• Preparing reports for daily reconciliation
• Preparing and performing user acceptance testing (UAT) case
• Performing occasional outdoor work when required

Requirements

• Certificate or above in Electrical and Electronics Engineering preferred, or related discipline Possess logical and analytical skills
• Minimum 2 years clerical work experience including data entry, document verification and reader production tasks
• Familiar with Microsoft Office, and Chinese word processing
• Accurate and fast typing speed of no less than 35 w.p.m.
• Good command of spoken and written English and Chinese; fluent speaking in Mandarin
• Good numerical sense and able to work under pressure
• Strong interpersonal skills and customer service awareness

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

About Us

Octopus Holdings Limited

Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents.

Our Vision

To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services.

Our Mission

Making everyday life easier.

Our Values

Customer Centricity, Simplicity & Trustworthiness.

Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong’s population, processing around 15 million transactions at more than HK$300 million on average daily.

At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here!