Temporary Operations Assistant, Card Centre (Aug - Dec 2026)

Octopus; Hong Kong; On-site; HKD 200,880 - 279,000; Full time

Benefits offered by this job

Attractive remuneration package

Career prospects

Job summary

Octopus in Hong Kong is looking for a Temporary Operations Assistant at the Card Centre from Aug to Dec 2026. The role includes processing applications, coordinating data with service providers, and managing internal enquiries related to card orders.

The ideal candidate should be a HKCEE or DSE graduate with clerical work experience, especially in data entry and document verification, and possess good command of English and Chinese.

This position offers attractive remuneration and excellent career prospects.

Qualifications

• Minimum 1 year clerical work experience including data entry and document verification.
• English and Chinese Typing speed at 35 wpm.
• Good command of spoken and written English and Chinese.

Responsibilities

• Process Personalised Octopus applications.
• Prepare application data and coordinate with service providers.
• Handle internal enquiries related to card orders.
• Provide general operational and administrative support.

Skills

Data entry

Document verification

Microsoft Word

Microsoft Excel

Customer service

Education

HKCEE or DSE graduate with 5 subjects passed

Job description

Temporary Operations Assistant, Card Centre (Aug - Dec 2026)

Hong Kong

Job Description

Job Responsibilities

• Process Personalised Octopus applications, including data input and verification, photo scanning, quality check and dispatch
• Prepare Personalised Octopus application data and coordinate with outsourcing service providers for data processing
• Handle internal enquiries related to card orders
• Support UAT for system change or enhancement
• Provide general operational and administrative support as assigned by supervisors and managers
• Cross Team support when necessary
• Ensure service delivery and work quality meet KPI and service standard
• Work at Card Centre, headquarter or other locations as required for project support

Requirements

• HKCEE or DSE graduate or equivalent with 5 subjects passed (Grade E / Level 2) including English, Chinese and Mathematics
• Minimum 1 year clerical work experience including data entry, document verification or printing tasks. Experience of working at financial institutions would be an advantage
• Familiar with Microsoft Word and Excel
• English and Chinese Typing speed at 35 wpm
• Good command of spoken and written English and Chinese
• Good interpersonal skills and customer service awareness
• Able to work under pressure

We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our website: http://www.octopus.com.hk/ [link removed]

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

About Us

Octopus Holdings Limited

Born from Hong Kong's demand for fast, convenient, and reliable payment solutions, Octopus introduced the world's first contactless multi-modal transit payment system in 1997. Since then, this homegrown FinTech company has pioneered innovative payment solutions for urban living across four continents.

Our Vision

To become the most preferred payment and lifestyle companion that connects customers and business partners through our best-in-class products and services.

Our Mission

Making everyday life easier.

Our Values

Customer Centricity, Simplicity & Trustworthiness.

Dedicated to addressing customer needs and adapting to evolving market trends, Octopus has broadened its services beyond transportation to encompass retail, e-commerce, cross-border transactions, and travel abroad. Today, we serve approximately 98% of Hong Kong’s population, processing around 15 million transactions at more than HK$300 million on average daily.

At the heart of our success are our colleagues. We value mutual respect, foster collaboration, and encourage innovation and partnership. Join us and shape the future of payment solutions. Your impact starts here!