Technical Services Manager (Platform Transformation)

InfoTech Services (Hong Kong) Limited; Hong Kong; On-site; HKD 600,000 - 800,000; Full time

Job summary

A leading financial institution in Hong Kong seeks a Technical Services Manager to drive the transformation and modernization of its core infrastructure and digital platforms. The role involves overseeing various platform initiatives, cloud architecture adoption, and ensuring operational stability while meeting security and compliance requirements. The ideal candidate will have at least 5 years of experience in infrastructure, strong stakeholder management skills, and industry certifications in relevant technologies.

Qualifications

• Minimum 5 years of experience in infrastructure or technology transformation roles.
• Hands-on exposure to modernization or transformation initiatives.
• Experience engaging stakeholders at different seniority levels.

Responsibilities

• Lead the strategic transformation of the Bank’s core infrastructure.
• Define and execute the platform transformation roadmap.
• Ensure project delivery aligns with enterprise architecture standards.

Skills

Infrastructure & Digital Workplace Expertise

Platform Architecture & Transformation

Security & Compliance Awareness

Strategic Thinking

Problem Solving

Education

Bachelor’s degree in Computer Science or Information Technology

Tools

VMware

Microsoft Hyper-V

Azure

AWS

ITIL

PMP

Job description

Technical Services Manager (Platform Transformation)

Number Of Vacancy 1

Relevant Field Technical Support

Nature Contract

Contract Period One-year contract

Employer Business bank

Location Base Hong Kong

Work Outside Current Location N/A

Monthly Salary Range HK$ N/A - N/A

Project Nature Seeking a Platform Transformation Manager to lead the strategic transformation, modernization, and continuous improvement of the Bank’s core infrastructure and digital platforms. This role is responsible for driving platform standardization, automation, and cloud‑ready architectures, while ensuring operational stability, security compliance, and alignment with the Bank’s technology roadmap.

The successful candidate will bridge legacy infrastructure operations and future‑state platform transformation, ensuring that infrastructure platforms evolve to support business agility, scalability, and regulatory requirements.

Duties

• Platform Transformation & Modernization
  • Define and execute the infrastructure and platform transformation roadmap, covering virtualization, compute, storage, identity, collaboration, and end‑user platforms.
  • Lead modernization initiatives such as platform standardization, consolidation, automation, and lifecycle management.
  • Drive adoption of cloud and hybrid‑cloud architectures, ensuring readiness, governance, and integration with on‑premises platforms.
  • Identify technical debt and lead remediation plans to improve platform resilience, performance, and cost efficiency.
• Core Platform Services Oversight
  • Provide overall governance and technical direction for server, virtualization, and storage platforms, ensuring high availability, scalability, and performance.
  • Oversee enterprise virtualization platforms (e.g. VMware vSphere, Microsoft Hyper‑V, Sangfor) and capacity planning aligned with business growth.
  • Ensure enterprise storage platforms support data protection, replication, and disaster recovery objectives.
  • Act as escalation point for complex platform issues, ensuring effective root cause analysis and long‑term corrective actions.
• Digital Workplace & Identity Platforms
  • Oversee the evolution of identity and collaboration platforms, including Active Directory, Exchange (on‑prem / hybrid), and Microsoft 365.
  • Lead and hands‑on transformation initiatives for end‑user computing platforms such as VDI, remote access, and secure workforce enablement.
  • Govern mobility and endpoint management platforms (MDM/MAM), ensuring security, compliance, and user experience.
• Project Delivery & Change Enablement
  • Lead and hands‑on complex, cross‑platform transformation projects, including upgrades, migrations, platform refreshes, and technology rollouts.
  • Ensure project delivery aligns with enterprise architecture standards, security policies, and regulatory requirements.
  • Enforce disciplined change, incident, and problem management practices across transformed platforms; collaborate closely with architecture, security, application, and operations teams to ensure end‑to‑end delivery success.
• Governance, Risk & Vendor Management
  • Ensure all platforms comply with internal policies, regulatory standards, and audit requirements.
  • Partner with information security teams to embed security‑by‑design and zero‑trust principles into platform architecture.
  • Manage vendor relationships, contracts, and service performance related to platform technologies.
  • Provide clear status reporting, risk assessments, and recommendations to senior management.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Minimum 5 years of experience in infrastructure, platform engineering, or technology transformation roles.
• Strong background in enterprise infrastructure platforms, with hands‑on exposure to modernization or transformation initiatives.
• Proven experience leading cross‑team projects and engaging stakeholders at different seniority levels.
• Industry certifications such as VMware, Microsoft, Cloud (Azure/AWS), ITIL, or PMP are highly desirable.
• Platform Architecture & Transformation: Strong understanding of modern infrastructure architectures, hybrid cloud, and platform lifecycle management.
• Infrastructure & Digital Workplace Expertise: Solid knowledge of compute, storage, virtualization, identity, collaboration, VDI, and endpoint platforms.
• Security & Compliance Awareness: Experience operating platforms in a regulated environment with strong security and audit requirements.
• Strategic Thinking: Ability to translate business needs into platform roadmaps and transformation initiatives.
• Leadership & Communication: Strong stakeholder management, documentation, and presentation skills for management and governance forums.
• Problem Solving: Excellent analytical and troubleshooting skills for complex, cross‑platform issues.

Yrs of Total Post-Quali Exp 5.0

Yrs of Relevant Exp 5.0

Apply To [e-mail]

Direct Line 2836 0363