Technical Service Officer (Network & Cyber Security)

Classy Wheeler Limited; Hong Kong; Presencial; HKD 279.000 - 469.000; Jornada completa

Descripción de la vacante

Classy Wheeler Limited in Hong Kong is seeking a Technical Service Officer (Network & Cyber Security) to support provisioning, restoration, and security solutions for enterprise clients. The role covers EDR, WAF, IAG, SASE, and firewall infrastructure, with occasional after-hours work.

You will provide technical consultancy, participate in demos, and coordinate with vendors to resolve issues, ensuring service continuity under a renewable 12-month contract.

Responsabilidades

• Handle project provisioning and service restoration for various network security solutions including EDR, WAF, IAG, SASE, and firewall infrastructure.
• Provide technical consultancy services to enterprise customers.
• Prepare and assist with technical demonstrations on various security solutions for clients.
• Communicate effectively with external vendors to resolve technical support issues.
• Perform ad hoc or emergency call-out services outside normal office hours when required.
• Perform emergency call-out duty with compensated time off provided for non-office hours work.

Descripción del empleo

Technical Service Officer (Network & Cyber Security)

Client Description

Company Description: A premier telecommunications service provider and leading ICT innovator in Hong Kong, offering comprehensive fixed-line, broadband, mobile, and enterprise security solutions.
Location: Ho Man Tin
Nature: Renewable Contract (12 months)

Job Description

Candidates with less experience will be considered for the position of Junior Technical Service Officer.

Responsibilities

• Handle project provisioning and service restoration for various network security solutions including EDR, WAF, IAG, SASE, and firewall infrastructure.
• Provide technical consultancy services to enterprise customers.
• Prepare and assist with technical demonstrations on various security solutions for clients.
• Communicate effectively with external vendors to resolve technical support issues.
• Perform ad hoc or emergency call-out services outside normal office hours when required.
• Perform emergency call-out duty with compensated time off provided for non-office hours work.