Network Support Specialist (Switches, Routers, Firewalls, On-Call Standby)

Classy Wheeler Limited; Hong Kong; On-site; HKD 260,000 - 420,000; Full time

Benefits offered by this job

Medical benefits

Annual leave 7 days

Job summary

Classy Wheeler Limited in Hong Kong (West Kowloon District) is seeking a Network Support Specialist to install, deploy, maintain and troubleshoot network infrastructure including switches, routers, firewalls and related systems. The role requires on-call standby and shift duties.

You will support Internet, Intranet, website and application systems, monitor capacity, maintain high availability, and work with cross‑functional teams to ensure smooth daily operations.

Qualifications

• Minimum 4 years of network administration and support experience.
• Hands-on with switches, routers, firewalls and related devices.
• Good knowledge of Windows, Linux, VMware and storage systems.

Responsibilities

• Perform network installation, deployment, maintenance and troubleshooting.
• Provide on-call support for production incidents and shift duties.
• Support Internet, Intranet, Website and application systems.
• Assist in monitoring, capacity planning and high availability.
• Collaborate with cross-functional teams for daily network ops.

Skills

Network administration

Troubleshooting

On-call support

Education

Bachelor's degree in Information Technology or related

Tools

Switches

Routers

WiFi controllers

IPS/IDS

Firewalls

Load balancers

Windows

Red Hat Linux

VMware

SAN Storage

TCP/IP

Job description

Network Support Specialist (Switches, Routers, Firewalls, On-Call Standby)

Client Description

Company Description: A leading information and communications technology service provider in Hong Kong, offering comprehensive telecommunications, IT solutions, and enterprise services.
Location: West Kowloon District
Nature: Renewable Contract (12-month)

Job Description

• Perform network infrastructure installation, deployment, maintenance, support and troubleshooting.
• Provide technical support and planning for the Internet, Intranet, Website, user application systems, system software and hardware.
• Provide on-call support for production incidents and perform shift duties as required.
• Assist in network monitoring, capacity planning and maintaining high availability across enterprise networks.
• Collaborate with cross-functional teams to ensure smooth daily network operations and technical maintenance.

Job Requirements

Requirements

• Minimum 4 years of relevant working experience in network administration and support.
• Hands-on experience in switches, routers, WiFi controllers, IPS/IDS, firewalls, load balancers, network monitoring and troubleshooting.
• Good knowledge of Microsoft Windows, Red Hat Linux, VMware, SAN Storage and TCP/IP in LAN/WAN network environment.
• Degree Holder in Information Technology or related disciplines; candidates with less experience or non-degree holders will also be considered.
• Excellent command of written English.

Employment Terms

• Standard 5 working days per week, 42.5 hours per week with working window from 09:00 to 18:30.
• Require 7x24 on-call standby and non-office-hours work when necessary.
• Entitled to 7 days of annual leave and medical benefits.