Technical Manager

POLYTEK ENGINEERING COMPANY LIMITED

Hong Kong

On-site

HKD 720,000 - 1,000,000

Full time

4 days ago

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Benefits offered by this job

5 working days per week

Annual leave of 12 days

Bank holidays

Medical benefits after probation

Commission

Job summary

POLYTEK ENGINEERING COMPANY LIMITED is seeking a Technical Manager in Hong Kong to oversee post-sales technical support, maintenance, and field installations. You will coordinate field teams, manage spare parts inventory, and ensure quality control across commercial kitchens and laundry equipment.

The role requires hands-on leadership, strong client liaison, and experience in supervisory technical roles, with Cantonese and English fluency. Mandarin is a plus.

Qualifications

5+ years in technical service of commercial/industrial equipment.
3+ years in a supervisory or managerial role.
Experience with commercial kitchens or catering equipment is advantageous.
Fluent in Cantonese and English (Mandarin a plus).

Responsibilities

Oversee service operations: lead technicians for installation, commissioning, and repair.
Manage spare parts warehouse in Hong Kong and optimize stock levels.
Provide technical support and conduct site inspections for compliance.
Handle service contracts, SLA management, and emergency calls.
Train technicians on new equipment, safety, and diagnostics; maintain records.
Support project handovers with client training on operation and basic maintenance.

Skills

Team leadership

Crisis management

Decision-making under pressure

Customer-facing communication

Education

Diploma or Bachelor degree in Mechanical / Electrical / Building Services Engineering or related

Job description

Position:

We are seeking a highly competentTechnical Managerto oversee post-sales technical support, preventive maintenance, emergency repair coordination, spare parts inventory management, and installation quality control for commercial kitchens and laundry. This role requires a hands‑on leader who can bridge field engineering teams, clients, and internal project divisions.

Responsibilities:

Service Operations Management:Schedule and supervise a team of service technicians for installation, commissioning, troubleshooting, and repair of commercial kitchen equipment (ovens, dishwashers, refrigeration, ventilation, gas cooking equipment).
Parts & Inventory Control:Manage the spare parts warehouse in Hong Kong – ensure critical parts availability, optimize stock levels, handle urgent parts requisition from local or overseas suppliers.
Technical Support & Quality Assurance:Provide technical support; conduct site inspections to ensure compliance with statutory requirements.
Customer & Contractor Liaison:Handle service contracts, SLA management, and emergency call‑out arrangements for our clients.
Team Training & Development:Train technicians on new equipment models, safety protocols, and diagnostic procedures. Maintain service records and generate performance reports.
Project Handover Support:Collaborate with project teams to ensure smooth handover of new equipment, including client training on operation and basic maintenance.

Requirements:

Education:Higher Diploma or Bachelor’s degree in Mechanical / Electrical / Building Services Engineering or related discipline.
Experience:Minimum 5 years in technical service of commercial/industrial equipment, with at least 3 years in a supervisory or managerial role. Experience in commercial kitchens or catering equipment is a strong advantage.
Technical Knowledge:Familiar with gas appliances, refrigeration circuits, electrical control panels, and steam systems.
Languages:Fluent in Cantonese and English (written & spoken). Mandarin is a plus.
Soft Skills:Strong crisis management, decision‑making under pressure, and customer‑facing communication.

Company benefits